German Customer Support - Remote from Greece

PlanetJobs; Leipzig; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading customer support provider in Leipzig is seeking a dedicated Customer Service Representative. You will handle customer inquiries through calls and emails, troubleshoot issues, and process warranty claims. The ideal candidate should be fluent in German and English, with strong communication skills. Competitive salary and relocation support are offered, along with professional growth opportunities.

Leistungen

Relocation support: flights and accommodation

Competitive monthly salary with 2 extra salaries per year

Health care benefits and discounts

Professional training and development

Free online Greek language courses

Great working environment with relaxing break areas

Qualifikationen

• Fluent in German and English.
• Prior experience in customer support is a plus.

Aufgaben

• Handle incoming phone calls, messages, and emails from customers.
• Provide information on products and troubleshoot technical issues.
• Process warranty claims, repairs and maintain customer satisfaction.

Kenntnisse

Excellent writing and verbal communication skills

Strong attention to detail

Good technical troubleshooting and problem-solving skills

Ability to handle unexpected changes

Experience in customer support

Jobbeschreibung

What You Will Be Doing :

• Handling incoming phone calls messages and emails from customers.
• Providing information and assistance on products including vacuum cleaners air purifiers hair care tools and more.
• Troubleshooting technical issues and offering solutions to customer inquiries.
• Processing warranty claims repairs and replacements.
• Offering product recommendations based on customer needs and preferences.
• Maintaining high customer satisfaction through professional and courteous communication.

Job Requirements :

Excellent writing and verbal communication skills in German and English .

Strong attention to detail.

Good technical troubleshooting and problem-solving skills.

Ability to handle unexpected changes and customer concerns with professionalism.

Experience in customer support or technical support roles will be appreciated.

What We Offer :

Relocation support : Flights accommodation & housing assistance all at no cost to you

Competitive monthly salary 2 extra salaries per year.

Health care benefits and numerous other discounts .

Full training by certified instructors on products and customer service techniques.

Professional growth and development opportunities.

Special events community involvement and social responsibility initiatives.

Free online Greek language courses.

State-of-the-art premises providing a great working environment with relaxing break areas.

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Employment Type : Full Time

Experience : years

Vacancy : 1