German Customer Support (Email & Chat) - Malta

Velenosi & Meredith Consulting; Hamburg; Vor Ort; EUR 30.000 - 35.000; Vollzeit

Zusammenfassung

A consulting firm is looking for German-speaking Customer Support and Content Moderation Agents in Hamburg. The role involves handling customer inquiries and moderating content while providing full training and support during relocation. This position offers potential bonuses, a health insurance package, and clear career progression opportunities.

Leistungen

Health insurance

Bonuses based on performance

Relocation package

Qualifikationen

• Attention to detail and a passion for learning.
• No prior experience required.

Aufgaben

• Handle customer inquiries and complaints via email and live chat.
• Review and moderate content for compliance.
• Escalate policy violations and fraud cases.

Kenntnisse

Native German

Fluent English

Basic MS Office knowledge

Jobbeschreibung

German Customer Support (Email & Chat) - Malta

About the job German Customer Support (Email & Chat) - Malta

Join us in creating a safer online environment!
Were looking for German-speaking Customer Support & Content Moderation Agents to join our team in sunny Malta.

Role Overview:

• Customer Support (70%): Handle customer inquiries and complaints via email and live chat (no phone calls).
• Content Moderation (30%): Review marketplace/app content to ensure compliance with guidelines and local laws, fostering a secure online space.

Key Responsibilities:

• Respond professionally to customer queries.
• Review and moderate images, accounts, and text-based content.
• Escalate policy violations and fraud cases.
• Participate in training and support multiple workflows when needed.

Requirements:

• Languages: Native German and fluent English.
• Skills: Basic knowledge of MS Office (Excel, Word).
• No prior experience required, just a can-do attitude, attention to detail, and a passion for learning.

Working Schedule:

• Rotational shifts: 7:00 AM - 3:30 PM or 3:30 PM - 12:00 AM (5 days/week).

Salary & Benefits:

• Bonuses: Up to 200 every 6 months based on performance.
• Additional Support: 130 quarterly government benefit.
• Contract: Indefinite.
• Full training (2 weeks onsite).
• Health insurance (after 6 months).
• Career progression opportunities.
• Relocation package:
  • Airport pickup and initial hotel stay (up to 3 weeks).
  • Up to 200 flight reimbursement (after probation).