German customer service agent in lisbon

Cross Border Talents; Berlin; Remote; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A recruitment agency is seeking a German-speaking Customer Service Agent to join their team in Lisbon. The role focuses on supporting sellers through communication and ensuring their success. Candidates must have excellent communication skills, with a minimum of 1 year in customer service. A base salary of 1,100 gross per month plus bonuses is offered, along with relocation support if applicable.

Leistungen

Base salary of 1,100 gross per month

Welcome bonus of 3,000

Relocation support

Opportunity for growth in a dynamic environment

Qualifikationen

• Minimum 1 year of experience in customer service or support.
• Flexibility to work in rotating shifts and weekends.
• Candidates must not have previously worked for ByteDance.

Aufgaben

• Handle customer inquiries via phone, email, and chat.
• Assist sellers with account management and telesales.
• Influence seller success through effective communication.
• Work within a fast-paced environment while meeting targets.
• Collaborate with departments to resolve escalated issues.

Kenntnisse

Fluent in German (C1+)

Good command of English (B2+)

Strong sales awareness

Excellent problem-solving skills

Interpersonal skills

Communication skills

Jobbeschreibung

German Speaking Customer Service Agent (Lisbon)

Start Date: 4th September 2025
Location: Lisbon, Portugal

About the Role

We are looking for motivated German-speaking Customer Service Agents to join our team in Lisbon. You will be supporting sellers through inbound and outbound communication, ensuring their success while providing high-quality customer service. This role requires a proactive, sales‑aware mindset and excellent communication skills.

Key Responsibilities

• Handle customer inquiries and provide professional support via phone, email, and chat.
• Proactively assist sellers with account management, telesales, and business development‑related topics.
• Influence seller success through effective communication and solution‑oriented support.
• Work within a fast‑paced environment while meeting performance targets and service quality standards.
• Collaborate with other departments to resolve escalated issues efficiently.

Requirements

• Fluent in German (C1+) and good command of English (B2+).
• Minimum 1 year of experience in customer service or support (telesales, account management, customer success, or business development).
• Strong sales awareness with the ability to influence and guide sellers (mandatory).
• Excellent problem‑solving, interpersonal, and communication skills.
• Flexibility to work in rotating shifts and weekends.
• Candidates must not have previously worked for ByteDance in any LOB, BPO, or country.

Work Schedule

• Initially: Monday to Sunday, 08:00–17:00 or 09:00–18:00 (rotative shifts)
• Days off: 2 rotative days per week
• At a later date (TBC by client): 24/7 schedule Monday to Sunday (rotative shifts)

What We Offer

• Base Salary: 1,100 gross per month (x14 months)
• Welcome Bonus: 3,000
• Relocation support (if applicable)
• Opportunity to grow in a multinational and dynamic work environment

To apply, please send your CV to: [e-mail]