General Manager

The Hoxton; Hamburg; Vor Ort; EUR 50.000 - 65.000; Vollzeit

Zusammenfassung

A leading international hotel group in Hamburg is seeking an experienced hotel manager to oversee property performance and guest satisfaction. You will take full responsibility for the commercial success, ensuring high-quality service and leading a motivated team. Ideal candidates will have local and international experience in hotel operations and a passion for delivering exceptional guest experiences. This role offers a competitive package and opportunities for development in a creative working environment.

Leistungen

Competitive package

Opportunities for development

Creative working environment

Qualifikationen

• Strong hotel operator with local and international experience.
• Comfortable handling commercial aspects including F&B.
• Passion for providing great guest experiences.

Aufgaben

• Take responsibility for the commercial success of the property.
• Lead in creating a brilliant guest experience.
• Maintain high levels of customer service.

Kenntnisse

Hotel operations

Customer service excellence

Team leadership

Commercial acumen

Market knowledge

Jobbeschreibung

Job Description

What you'll do...

• Take full responsibility for the commercial success and overall performance of the property; from P&L, through to budgets, through to planning and forecasting (and re-forecasting).
• Lead by example in creating a brilliant experience for our guests that exceeds their expectations and builds a great reputation for our properties.
• To achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors.
• Make sure our brand standards are properly brought to life and to think outside of the box in how we ground the brand in the local market.
• Make our own people a real focus, creating an environment where they feel supported, have opportunities to grow, and enjoy what they do!
• Play a key role in managing the relationship with the central teams and owners.

Qualifications

What we're looking for...

• A strong hotel operator with local and international experience. If you have previously done an opening, that would be ideal!
• Comfortable handling all commercial aspects, including F&B, and able to strike the balance between commercial decisions and doing what’s right for the brand.
• Passion for providing great guest experiences, rooted in high-quality service that feels natural.
• Someone who leads from the front – you’re only as good as your team, know how to set standards, and motivate & develop those around you.
• Good market & industry knowledge and connections that you can use to make sure the brand makes an impact.
• You’re looking for a place where you and everyone can be themselves, no clones in suits here.
• You’re not precious; we all leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.

Additional Information

What’s in it for you...

• Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
• A competitive package and plenty of opportunity for development.