Fulfillment Technology Analyst, Barleben DC (all genders)

HelloFresh

Barleben

On-site

EUR 40,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Meal kit discounts

Career development through internal培训

Comprehensive onboarding

Salary and shift allowances

30 days vacation

Team events

Fitness memberships

Company pension

Deutschlandticket subsidy

Selgros card

PPE

Job summary

HelloFresh in Barleben, Germany, is seeking a WMS Support Analyst to drive ongoing maintenance and support for Infios (Körber/HighJump) Warehouse Advantage and DAI/Dematic WMS (Matflo). You will collaborate with a global team across HelloFresh sites to optimize warehouse operations.

The role requires 1+ year of WMS experience, SQL/Excel skills, and a readiness to work flexible hours and travel as needed. This is a hands-on position in an automated facility with strong operational focus.

Qualifications

WMS support experience in RF-based distribution, manufacturing, or ecommerce fulfillment.
Proficiency in SQL and Excel/Google Sheets.
Fluent English for collaboration with global teams.
Strong problem-solving with ability to improve workflows.
Team-oriented, hands-on, and capable across organization levels.
Detail-oriented and adaptable in a fast-paced environment.
Willingness to travel and work 24/7 on-call rotations.

Responsibilities

Act as super user and level one support for the warehouse end-user community.
Manage system configuration based on operations direction.
Facilitate end-user training and assist SOP documentation.
Oversee user menu profiles and security setup.
Contribute to requirements and technical design for enhancements.
Coordinate QC/integration/UAT testing with global colleagues.
Collaborate on WMS integrations with other platforms.
Represent the Global WMS Technology team in cross-functional initiatives.
Analyze and create reports enabling improved operation visibility.
Maintain deployment and support for hardware like RF scanners.
Coordinate with regional infra to support local network services.

Skills

WMS support

SQL

Excel/Sheets

Data gathering

Reporting

Tools

Infios WMS

Matflo WMS

Job description

The role

Reporting into our global warehouse technology organization, this position will drive the continued implementation and ongoing maintenance/ support of our strategic warehouse management system: Infios (Körber/HighJump) Warehouse Advantage platform. It will also support the facility’s current legacy application DAI/Dematic WMS (Matflo). This position will be based in our automated facility in Barleben, Germany, but with a wider Global perimeter as part of a network of analysts supporting WMS across all HelloFresh Group sites.

Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.

What You’ll Do

Support all areas of the HelloFresh warehouse management system (WMS) application [Infios (Körber/HighJump) Warehouse Advantage and DAI/Dematic WMS (Matflo)] for assigned facilities including:
- Acting as super user and level one support for the warehouse end-user community in supporting any technical or functional issues
- Managing system configuration based on operations team direction
- Facilitating end user training where needed and assisting in System Standard Operating Procedure (SOP) documentation
- Overseeing user menu profile and security setup for the application based on operations functional roles
- Participating in requirements definition and technical design of any HelloFresh driven product enhancements to the application with either the vendor or our consulting partners
- Coordinating and executing all required QC/ integration/ user acceptance testing activities in support of the application with fellow colleagues based in other geographies
- Working with other global WMS technology colleagues in trouble shooting or managing changes to WMS integrations to other platforms
Represent the Global WMS Technology team area as needed with any cross functional initiatives and working with colleagues in operations, automation, procurement, or upstream enterprise technology
Understand all available Global WMS Technology team reporting tools and create reports that enable improved operation visibility and performance
Help maintain the deployment, support and service coordination for associated hardware devices like RF scanners, tablets and workstations
Coordinate with a regional infrastructure manager to help support local network services as needed

What You’ll Bring

WMS Support Experience: 1+ years of experience supporting a WMS in RF-based distribution, manufacturing, or e-commerce fulfillment [Infios (Körber/HighJump)] Warehouse Advantage or DAI/Dematic WMS (Matflo) a plus).
Technical & Analytical Skills: Proficiency in SQL, Excel/Google Sheets, data gathering, and custom report creation.
Effective Communication: Fluency in English, enabling effective collaboration with both local and global teams.
Process & Problem-Solving Mindset: A strong operational and technical aptitude with the ability to analyze and improve workflows.
Team-Oriented Approach: A collaborative mindset with a "roll up your sleeves" attitude, comfortable working across all levels of an organization.
Attention to Detail & Adaptability: The ability to multitask, prioritize, and maintain accuracy in a fast-paced environment.
Flexibility & Mobility: Willingness to adjust work hours for 24/7 operations across different timezones, participate in paid off hours on-call rotations, and travel as needed for projects or team collaboration.

What We Offer

Elevate your lifestyle! Join one of Europe's fastest-growing tech powerhouses in a dynamic phase of expansion.