FSP Associate Manager Clinical Operations - Germany (m/f/d)

Thermo Fisher Scientific GmbH; Deutschland; On-site; EUR 90,000 - 120,000; Full time

Job summary

Thermo Fisher Scientific GmbH is seeking an Associate Manager Clinical Operations FSP to lead and develop a team of clinical operations professionals. You will oversee induction, training records, and staffing, while ensuring QA, SOP, and WPD compliance across multiple monitoring environments.

You will drive process improvements, manage key metrics in CTMS/Clarity tools, and collaborate with leadership on strategic resourcing.

Qualifications

• > Bachelor's degree or equivalent and relevant formal academic / vocational qualification.
• > 0–5 years of experience in clinical operations or related field; 1+ year of leadership responsibility.
• > Full right to work in Germany.
• > Fluency in German and English (C1 level) - interviews conducted in English & German.

Responsibilities

• Lead and coach the assigned clinical operations staff, acting as a professional role model.
• Oversee induction programs, onboarding, and maintain training records and profiles.
• Support staffing and allocation per local resourcing processes, and assist project leads in optimizing operations.
• Escalate issues impacting project deliverables and QA processes as needed.
• Deliver training on WPDs and SOPs, identify training gaps, and contribute to program development.
• Participate in process improvement initiatives and risk-based monitoring understanding.
• Manage systems (CTMS, Preclarus, Clarity) to track metrics and project status.
• Evaluate staff work via PAVs and manage performance actions including salary, hiring, and terminations.

Skills

Leadership

Coaching & development

Training delivery

Resourcing

Process improvement

Quality management

Staff management

Communication

Education

Bachelor's degree or equivalent

Tools

CTMS

Preclarus

Clarity

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Join Us as an Associate Manager Clinical Operations FSP - Make an Impact at the Forefront of Innovation

The Associate Manager Clinical Operations oversees the daily line management responsibilities of the assigned team. This role serves as a positive leadership and professional role model for respective staff, which may include CAS, CS, CRAs, RSMs, PAs (if applicable), and other clinical operations-focused personnel. The Associate Manager Clinical Operations provides direct coaching and development support to operational teams and is ultimately responsible for effective resourcing, alignment, training, and ongoing professional and technical development for staff. The role involves collaboration with clinical operations senior management and executive staff on strategic planning and business development is required. The primary focus is on the line and performance management of team members assigned to any monitoring modality and/or environment (e.g., FSO, FSP, Government). The Associate Manager Clinical Operations acts as the point of escalation regarding performance concerns and training needs to ensure adherence to the company's SOPs and WPDs. Additionally, the Associate Manager Clinical Operations works in collaboration with the leadership team to address resourcing needs.

What You'll Do:

• Manage and conduct induction/orientation programs for all new employees, ensuring their smooth assimilation into the company.
• Ensure all staff CVs, training records, position profiles and experience profiles are complete and up-to-date.
• Support allocation activities per the local resourcing process. Support activities of project leads/functional leads to optimizing the operational running of projects.
• Escalate appropriately any issues which may impact project deliverables.
• Deliver training on Working Practice Documents (WPDs) and Standard Operating Procedures (SOPs), local requirements and any other subjects that impact clinical operations. Identify training gaps and ensure that training requirements are met.
• May contribute to development of training programs, where appropriate.
• Participate in process improvement/development initiatives.
• Ensure understanding and facilitation of the risk based monitoring approach.
• Alert management to quality issues, requests QA audits as appropriate, and support direct reports and project team in providing audit responses as required.
• Manage and review systems (e.g. CTMS, Preclarus, Clarity) to evaluate employee and project metrics, KPIs and general project status.
• Evaluate work of staff, including conducting PAVs (either remote or on-site) to thoroughly evaluate the employee monitoring skills and project conduction when applicable.
• Manage staff, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations. Approve courses of action on salary administration, hiring, corrective action, and terminations. Review and approve time records, expense reports, requests for leave, and overtime.

Education & Experience Requirements:

• Bachelor's degree or equivalent and relevant formal academic / vocational qualification
• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 5 years).
• 1+ year of leadership responsibility
• Full right to work in Germany
• Fluency in German and English (C1 level) - interviews will be conducted in English & German

Knowledge, Skills, Abilities:

• Manages and conducts induction/orientation programs for all new employees, ensuring their smooth assimilation into the company.
• Ensures all staff CVs, training records, position profiles and experience profiles are complete and up-to-date.
• Supports allocation activities per the local resourcing process. Supports activities of project leads/functional leads to optimize the operational running of projects. Escalates appropriately any issues which may impact project deliverables.
• Delivers training on Working Practice Documents (WPDs) and Standard Operating Procedures (SOPs), local requirements and any other subjects that impact clinical operations. Identifies training gaps and ensures that training requirements are met. May contribute to development of training programs, where appropriate.
• Participates in process improvement/development initiatives.
• Ensures understanding and facilitation of the risk based monitoring approach.
• Alerts management to quality issues, requests QA audits as appropriate, and supports direct reports and project team in providing audit responses as required.
• Manages and reviews systems (e.g. CTMS, Preclarus, Clarity) to evaluate employee and project metrics, KPIs and general project status.
• Evaluates work of staff, including conducting PAVs (either remote or on-site) to thoroughly evaluate the employee monitoring skills and project conduction when applicable.
• Manages staff, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations. Approves courses of action on salary administration, hiring, corrective action, and terminations. Reviews and approves time records, expense reports, requests for leave, and overtime.

Working Conditions and Environment:

• Work is performed in an office environment with exposure to electrical office equipment.
• Frequently drives to site locations and frequently travels both domestic and international.

Why Join Us?

When you join Thermo Fisher Scientific, you become part of a team that values passion, innovation, and a commitment to scientific excellence. You'll work in an environment where collaboration and development are part of the everyday experience-and where your contributions truly make a difference.