Freelance Senior Customer Experience Consultant Trainer (Automotive)

CXG; Deutschland; On-site; EUR 111,000 - 166,000; Full time

Job summary

CXG is seeking Freelance Senior Customer Experience Consultant Trainers to support a global training project for a luxury automotive brand. This freelance role aims to build a reliable pool of trainers for ongoing collaboration across markets, delivering in-class and remote sessions while maintaining global standards.

Ideal candidates are senior CX trainers with automotive experience, fluent in the local market language and English, comfortable engaging with managers and senior stakeholders, and

Qualifications

• Senior-level Customer Experience trainer
• Strong experience in the automotive industry (premium/luxury preferred) or related industry
• Proven experience in training delivery and workshop facilitation
• Comfortable engaging managers and senior stakeholders
• Ability to deliver interactive training formats beyond presentations
• Fluent in the local language of the market, plus strong English

Responsibilities

• Deliver in-class and/or remote training sessions
• Facilitate interactive workshops with strong engagement and participation
• Engage confidently with client-facing teams and senior stakeholders
• Potential involvement in Train-the-Trainer sessions
• Adapt training delivery to local market context while maintaining global standards

Skills

Senior CX trainer

Automotive experience

Training delivery

Workshop facilitation

Stakeholder engagement

Interactive training

English proficiency

Local language fluency

Job description

Freelance Senior Customer Experience Consultant Trainer (Automotive) to support a global training project for luxury automotive brand.

Who We Are

Founded in 2006, today, we're proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.

About The Role

We are looking for Freelance Consultant Trainers to support a global training project for a leading automotive brand. The objective is to build a pool of experienced trainers across several key markets to ensure high-quality local delivery.

This is a freelance opportunity, with the goal of establishing a reliable pool of trainers for ongoing collaboration on this project.

Markets & Languages

• Europe: German-speaking trainers (Germany, Austria, or Switzerland preferred), Polish-speaking trainers (preferred location Poland)
• Americas: Brazilian Portuguese-speaking trainers (Preferred location: Brazil)

What You Will Be Doing

• Deliver in-class and/or remote training sessions
• Facilitate interactive workshops with a strong focus on engagement and participation
• Engage confidently with client-facing teams and senior stakeholders
• Potential involvement in Train-the-Trainer sessions
• Adapt training delivery to local market context while maintaining global standards

What We Are Looking For

• Senior-level Customer Experience trainer
• Strong experience in the automotive industry (premium/luxury preferred) or a relevant related industry
• Proven experience in training delivery and workshop facilitation
• Comfortable engaging managers and senior stakeholders
• Ability to deliver interactive training formats, not limited to presentations
• Fluent in the local language of the market, plus a good level of English

Project Scope & Timeline

Scope: Training delivery (in-class and/or remote), with potential involvement in Train-the-Trainer.

Why Join Us

You will be part of a global network of trainers working on premium automotive projects, delivering impactful learning experiences and collaborating with international teams in a dynamic environment.