Freelance Onsite PC Technician (mwd) first and second level support

EVERIENCE; München; Vor Ort; EUR 40.000 - 60.000; Teilzeit

Zusammenfassung

A technology services company in Munich is looking for a skilled IT support professional to provide Level 1 and Level 2 support, particularly for Office applications like Office 365. The ideal candidate must be fluent in both German and English and have experience in IT support roles. This is a full-time freelance position with a workload of five days per week, requiring on-site support. Valid working permit for Germany is necessary. Join us in delivering exceptional service to our clients.

Qualifikationen

• Experienced in both Level 1 and Level 2 IT support.
• Valid working permit for Germany.
• Ability to support network-related topics.

Aufgaben

• Provide end-user support for Office applications, particularly Office 365.
• Set up and deploy new computers using internal tools.
• Support network-related topics including firewalls, switches, and connectivity.

Kenntnisse

Fluent in German

Fluent in English

Level 1 IT support

Level 2 IT support

Troubleshooting

Tools

Microsoft Entra ID

ServiceNow

Jobbeschreibung

Key Responsibilities :

Level 1 Support :

End‑user support for Office applications particularly Office 365

Initial setup and deployment of new computers using internal tool - training will be provided

Introduction and onboarding of users to company IT tools

Printer support and troubleshooting

Level 2 Support :

Support for network‑related topics : firewalls switches and connectivity

Escalation point for more complex technical issues

Qualifications :

Tools & Technologies :

Microsoft Entra ID (Azure AD administration)

ServiceNow for ticketing and incident management

Use of company‑specific deployment and support tools

Essential experience / skills :

Fluent in German and English

Experienced in both Level 1 and Level 2 IT support

Additional Information :

• Location : Munich
• Workload : 5 days per week / 8 hours per day on client site support
• Freelance
• Valid working permitfor Germany

All our positions are open to people with disabilities

Remote Work : No

Employment Type : Contract

Key Skills

MAC,Active Directory,Software Packages,POS,Windows,Dos,Sharepoint,Troubleshoot,Desktop,PC,Powerpoint,hardware,AS 400,Service Calls,CNA

Experience : years

Vacancy : 1