Fraud Operations Team Lead

Scalable Capital; Berlin; Vor Ort; EUR 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Remote work

Diverse team

Education budget

Catered lunch

MacBook Pro

Team events

Zusammenfassung

Scalable Capital is seeking a Head of Fraud Operations to lead the day-to-day performance, quality, and scalable delivery of our fraud protection efforts across banking and payments. You will manage a high-performing team responsible for fraud monitoring, case triage, investigation, and resolution in a fast-moving environment.

The role blends people leadership with operational excellence and cross-functional strategy.

Qualifikationen

• Proven track record in managing fraud operations analysts or teams.
• Strong analytical skills with SQL and data-driven decision making.
• Experience partnering with cross-functional teams across Ops, Product, Data & Eng.

Aufgaben

• Lead day-to-day performance, quality, and scalability of Fraud Operations.
• Oversee fraud monitoring, case triage, investigation, and resolution.
• Define workflows, controls, tooling, escalation paths, and QA.
• Act as senior escalation point for complex/high-impact cases and incidents.
• Collaborate with Fraud Strategy, Product, Data, Engineering, Compliance, and Client Service.

Kenntnisse

Fraud Operations Leadership

SQL

Python

Stakeholder Management

English Proficiency

German a plus

Tools

Automation tooling

Data analysis tools

Jobbeschreibung

• As the leader of our Fraud Operations function, you will be accountable for the day-to-day performance, quality, and scalability of the team protecting our banking and payments environment
• You will lead a high-performing team responsible for fraud monitoring, case triage, investigation, and resolution in a fast-moving environment where speed and accuracy are equally critical
• This role is a powerful blend of people leadership, operational excellence, and cross-functional strategy. You will use frontline insights and data to harden our defenses, scale our processes, and ensure our clients and platform remain fiercely protected
• Manage Fraud Operations experts by setting clear priorities, fostering a culture of high performance, and ensuring exceptional decision quality
• Define the future of the team by optimizing workflows, controls, tooling, escalation paths, QA frameworks, and capacity/workforce planning
• Act as the senior escalation point for complex, high-impact fraud cases and during peak periods, live incidents, and emerging attacks
• Use data, operational metrics, and emerging fraud trends to catch structural weaknesses early and turn them into concrete system upgrades
• Work closely with Fraud Strategy, Product, Data, Engineering, Compliance, and Operations and Client Service to translate operational learnings into sharper automated detection and clearer risk ownership

Benefits

• Remote working opportunities - collaborate with your team no matter where you are in Germany: the majority of our jobs can be done working from home. So if you aren’t near one of our physical locations in Germany, check out if your job is eligible remotely
• Join an international and diverse, inclusive community - be part of a network of highly talented, diverse and motivated people, from more than 30 nationalities. We enjoy regular office parties & after work drinks, BBQs in the summer, weekly runs and much more
• Lounge around - take a break to relax on our terrace in Munich or in the Beergarden downstairs in Berlin. Enjoy fresh fruits, soft drinks, and tea daily, and if want, develop your Barista skills with our Espresso machine
• Gear and perks - work with the latest hardware (including a MacBook Pro or equivalent and your choice of headphones). We also support your workplace with the equipment that you need, either in the offices or at home
• Learn and grow - develop yourself further with a personal education budget and in-house knowledge sharing sessions with catered lunch. If you want to learn or improve your German language skills, you will like the free classes right in the office or our support for online classes
• Have an impact - ship features to thousands of users and work with leading financial institutions across Europe on a regular basis. Transform with us the traditional finance industry with the aim of democratizing investment management and brokerage

Qualifications & Requirements

• A proven track record of effectively managing and guiding fraud operations analysts, experts, or teams in a high-volume environment
• Strong analytical skills, including advanced SQL; experience with Python or another programming language for deeper analysis, automation, or tooling improvements is a plus
• Excellent stakeholder management skills and the ability to align Operations, Product, Engineering, Data, Compliance, and Client-facing teams around priorities and improvements
• Excellent English skills (both written and spoken) to lead the team effectively and collaborate across functions; German is a plus
• Experience improving operational processes, documentation, QA frameworks, tooling, and automation in partnership with Product, Data, and Engineering
• Strong sense of ownership and the ability to act as a credible escalation point for complex, ambiguous, or high-severity fraud cases
• Proven ability to lead operational teams against clear SLAs, quality standards, and client outcome metrics while maintaining strong judgment under pressure
• Deep understanding of banking and payments fraud typologies, transaction monitoring, account takeover, scam patterns, and the operational controls needed to respond effectively across the case lifecycle
• Extensive experience in fraud operations, banking fraud, payments risk, or a similar role within fintech, payments, banking, or a comparable environment