Founding Solutions Architect / Zelara

Zelara; Berlin; Vor Ort; EUR 90.000 - 140.000; Vollzeit

Zusammenfassung

Zelara is hiring its first Solutions Architect to own the technical value realization for a portfolio of customers across Europe. You will manage discovery, onboarding, live experiments, and scaled adoption with mid‑market and enterprise clients in fintech, e‑commerce, travel, and employee benefits.

You will work closely with the commercial lead and product, driving outcomes from technical plans, data mapping, and evidence-based decisions that maximize platform value for our customers.

Qualifikationen

• Experience owning technical customer journeys from discovery to adoption.
• Ability to map data flows between CRM and platform systems.
• Proven track record in designing experiments with clear metrics.

Aufgaben

• Own the technical customer journey from discovery through onboarding, pilot delivery, measured value, and scaled adoption.
• Lead technical discovery before signature: understand how the customer makes money and which metric moves it.
• Own onboarding: align stakeholders, define the data mapping and acceptance criteria, coordinate implementation, and take the customer live on its existing CRM stack.
• Design and pre-register each customer experiment using Zelara's standards: hypothesis, primary metric, cohort, control group, conversion window, success threshold, and decision rules.
• Own the customer-facing interpretation of results and reconcile Zelara's analysis with the customer's data.
• Enable the customer's team to operate campaigns independently.
• Partner with the commercial lead on annual contracts, expansion, and renewal.
• Drive the product loop: turn recurring customer needs into product opportunities, engineering requirements, and research questions.
• Build scripts, tooling, and prototypes that unblock an account before the platform covers it.

Kenntnisse

Technical ownership

Data mapping

Experiment design

Stakeholder alignment

Cross-functional collaboration

Jobbeschreibung

About Zelara

Most CRM marketing still blasts generic messages at scale and calls it "personalization." Our founders experienced this firsthand in senior roles at HelloFresh, Salesforce, Uber, and others. Backed by top-tier VCs, they decided to build a better way. Zelara is an agentic lifecycle marketing platform that improves with every interaction. It works with the CRM infrastructure our customers already use, replacing static journeys and manual segmentation with a system that creates content, makes individual-level decisions, and learns from every outcome. With bunq, Europe's second-largest neobank, we delivered +7.4% activation and +66% reactivation uplift, measured against a control group. We raised a €3M pre‑seed and are generating revenue with paying enterprise customers. Now we are hiring our first Solutions Architect to make the path from integration to measurable value repeatable.

The Role

This is a deeply technical customer role centered on post‑sales value realization, with involvement in pre‑sales discovery. It is not conventional customer success built around reactive support and business reviews, nor a pre‑sales role that hands off at signature. You will own technical value realization for a portfolio of customers, from discovery and onboarding through live experiments, measured results, and scaled adoption. You and the commercial lead run each account as a pair, in a weekly rhythm and in the room together for the conversations that decide something. They own pricing, proposals, contracts, conversion to an annual contract, expansion, and renewal. You own the technical plan and evidence behind those decisions. Before signature, you lead technical discovery alongside them. After signature, you become the customer's named technical lead, accountable for solution design, data mapping, the experiment plan, stakeholder coordination, and go‑live. You make value real and defensible; the commercial lead owns the close. There is no separate customer success manager, and we are not planning one. The two of you hold the whole relationship: the commercial lead is the account owner, you are the technical owner, and the working relationship with the customer's CRM, data, and analytics teams is yours. Your focus is the customer‑specific application of Zelara's platform. Product owns the roadmap and prioritization. Engineering owns production software, reusable integrations, reliability, and security. Science owns the learning methods and models, experimental methodology, and causal measurement standards. You turn their work into a functioning customer solution and bring in each team when a requirement crosses those boundaries. Today our founders lead the technical side of every customer relationship. You will take over that responsibility and build the function as the customer base grows. You will work with mid‑market and enterprise B2C companies across Europe: fintech, e‑commerce, travel, and employee benefits. Successful pilots grow into long‑term, scaled deployments.

What You Will Do

• Own the technical customer journey from discovery through onboarding, pilot delivery, measured value, and scaled adoption
• Lead technical discovery before signature: understand how the customer makes money and which metric moves it, then validate the integration path, available data, measurement feasibility, and what the pilot can credibly promise
• Own onboarding: align stakeholders, define the data mapping and acceptance criteria, coordinate implementation, and take the customer live on its existing CRM stack
• Design and pre‑register each customer experiment using Zelara's scientific standards: hypothesis, primary metric, cohort, control group, conversion window, success threshold, and decision rules, because a success bar set after seeing the data is not a result
• Own the customer‑facing interpretation of results: reconcile Zelara's analysis with the customer's data, involve Science in novel or ambiguous analyses, and state clearly when the evidence is not decision‑ready
• Enable the customer's team to operate campaigns independently rather than becoming the person who runs them
• Partner with the commercial lead on annual contracts, expansion, and renewal: identify the opportunity, quantify the value, and de‑risk the technical plan
• Drive the product loop rather than report into it: turn recurring customer needs into product opportunities, engineering requirements, and research questions, and bring the evidence from live accounts that decides their priority
• Build what closes the gap in the meantime: use agents to produce the scripts, tooling, and prototypes that unblock an account before the platform covers it

Your First 90 Days

30 Days (Immersion)

Learn the platform and customer portfolio, join every active account, and take ownership of your first technical customer relationship.

60 Days (Ownership)

Lead one onboarding independently, with the integration requirements, campaign configuration, experiment design, and measurem