Founding Product Success Manager, Head of CS Track

Meyandy LLC; München; Hybrid; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

BoWatt is seeking a Founding Product Success Manager to bridge customers and the product team in Munich. You will own customer success after the initial sale and actively shape the product with engineers to turn feedback into improvements.

You’ll build strong relationships with users, champions, and senior stakeholders at Mittelstand and Tier-1 enterprises across the DACH region and beyond, driving adoption and measurable value.

Qualifikationen

• Experience in customer success or product management responsibilities.
• Ability to analyze customer problems and translate into product requirements.
• Strong written and verbal communication with technical and non-technical stakeholders.
• Structured approach to driving projects and customer initiatives to completion.
• Capability to understand complex challenges and propose practical solutions.

Aufgaben

• Own the customer relationship after sale from onboarding to adoption and long-term partnership.
• Build relationships with users, champions, and senior stakeholders across large companies in the DACH region.
• Understand workflows and product needs through direct customer engagement.
• Drive product adoption and help teams integrate BoWatt into daily engineering processes.
• Ensure customers gain measurable value and identify blockers with actionable solutions.
• Manage customer-facing product management tasks: define requirements, create tickets, coordinate with engineering.
• Test new features with customers and iterate with product and engineering teams.
• Own incident handling end-to-end with engineering.
• Identify opportunities to expand BoWatt within existing customers and new use cases.
• Provide customer feedback to the product team to influence the roadmap.
• Help build onboarding, adoption, feedback, and discovery processes.
• Develop deep expertise in BoWatt's software, customers, and target industries.

Kenntnisse

Customer relationship management

Problem analysis

Clear communication

Project ownership

Requirements gathering

Jobbeschreibung

About BoWatt BoWatt is building agentic requirements and systems engineering software for manufacturing. We believe AI will reach PhD-level engineering capability within the next 10 years. This will unlock massive value across complex manufacturing industries. Cars. Planes. Rockets. Factories. Chips. Medical devices. All will be engineered with agents. We bootstrapped BoWatt to €500k+ ARR before raising our first round. BoWatt is backed by tier-1 investors, including Atlantic Foodlabs, Buildery (CDTM affiliates), and Prequel Ventures, along with angels from Cohere and Luminovo. You’ll join a small team of startup builders focused on speed, ownership, and execution. Over half the team are former founders, with backgrounds across DeepTech AI, gaming, and other startups. We’ve studied and worked at institutions and companies including Stanford, TUM, Google, EA, and YC-backed AI startups.

The role

As our Founding Product Success Manager, you will sit between our customers and product team. You will own customer success after the initial sale while also playing a hands‑on role in shaping and improving the product. This is not a traditional Customer Success role. You will work directly with customers, understand their problems in depth, and work with our engineers to turn those problems into product improvements.

Responsibilities

• Own the customer relationship after the initial sale, from onboarding through successful adoption and long‑term partnership
• Build strong relationships with users, champions, and senior stakeholders at large Mittelstand companies and Tier‑1 enterprises in the DACH region and beyond
• Spend significant time with customers to understand their workflows, problems, and product needs
• Drive product adoption across customer teams and help users integrate BoWatt into their day‑to‑day engineering processes
• Ensure customers get measurable value from BoWatt by regularly reviewing progress, identifying blockers, and developing practical solutions
• Run operative product management for customer‑driven improvements: understand problems, define requirements, create and prioritize tickets, and work closely with engineering through implementation
• Test new features with customers, collect feedback, and iterate together with the product and engineering teams
• Own customer‑facing software incidents and bugs end‑to‑end, from initial investigation and reproduction through prioritisation and resolution with engineering
• Identify opportunities to expand BoWatt within existing customers across additional teams, use cases, and business units
• Bring structured customer feedback into the product team and help shape our product roadmap
• Build and improve our processes for onboarding, adoption, customer feedback, product discovery, and customer success
• Develop deep expertise in BoWatt's software, customers, and target industries

During your first 6 months

You will work closely with our CPO and product team to develop the product, industry, and customer knowledge needed to gradually take ownership of increasingly complex customers and product initiatives.

About you

• You genuinely enjoy working with customers and building strong, long‑term relationships
• You enjoy getting into the details of customer problems and figuring out how the product can solve them
• You write clearly, communicate confidently, and know how to get to the point with both technical users and senior stakeholders
• You are highly structured and take ownership of driving projects and customer initiatives to completion
• You can understand complex customer challenges and turn them into clear, practical solutions and product requirements

Founding Product Success Manager, Head of CS Track — Bowatt, Munich.