Founding Product Success Manager, Head of CS Track

United States Digital Space LLC; München; Hybrid; EUR 70.000 - 110.000; Vollzeit

Benefits dieser Stelle

25 vacation days

Company retreats

Significant ownership from day one

Direct exposure to customers, product,

Zusammenfassung

BoWattBoWatt is building agentic requirements and systems engineering software for manufacturing. We are a small startup focused on speed, ownership, and execution, backed by tier‑1 investors.

You will join as Founding Product Success Manager, sitting between our customers and the product team to own customer success after the initial sale while shaping and improving the product. This is not a traditional CS role: you will work directly with customers, understand their problems in depth,

Qualifikationen

• At least 2 years in Customer Success, Product Management, Account Management, Implementation, Solutions Consulting, or similar B2B software role.
• Experience onboarding customers, managing ongoing relationships, and driving product adoption.
• Experience translating customer problems into clear product requirements is a strong advantage.
• Strong project management and coordination across multiple stakeholders.
• Fluent German required; English is the internal working language.

Aufgaben

• Own the customer relationship after the initial sale, from onboarding through adoption and long-term partnership.
• Build relationships with users and senior stakeholders at large companies in the DACH region and beyond.
• Understand customer workflows and product needs; drive product adoption with engineering.
• Translate feedback into requirements, create tickets, and prioritize improvements with the product team.
• Own customer-facing incidents end-to-end and identify opportunities to expand within existing customers.

Kenntnisse

Customer Success

Product Management

Account Management

Implementation

Solutions Consulting

German language

English language

Tools

CRM software

Product management tools

Jobbeschreibung

About BoWattBoWatt is building agentic requirements and systems engineering software for manufacturing. We believe AI will reach PhD-level engineering capability within the next 10 years. This will unlock massive value across complex manufacturing industries. Cars. Planes. Rockets. Factories. Chips. Medical devices. All will be engineered with agents.

We bootstrapped the company to €500k+ ARR before raising our first round. the company is backed by tier-1 investors, including Atlantic Foodlabs, Buildery (CDTM affiliates), and Prequel Ventures, along with angels from Cohere and Luminovo.

You’ll join a small team of startup builders focused on speed, ownership, and execution. Over half the team are former founders, with backgrounds across DeepTech AI, gaming, and other startups. We’ve studied and worked at institutions and companies including Stanford, TUM, Google, EA, and YC-backed AI startups.

The roleAs our Founding Product Success Manager, you will sit between our customers and product team. You will own customer success after the initial sale while also playing a hands‑on role in shaping and improving the product.

This is not a traditional Customer Success role. You will work directly with customers, understand their problems in depth, and work with our engineers to turn those problems into product improvements.

• Own the customer relationship after the initial sale, from onboarding through successful adoption and long‑term partnership

• Build strong relationships with users, champions, and senior stakeholders at large Mittelstand companies and Tier‑1 enterprises in the DACH region and beyond

• Spend significant time with customers to understand their workflows, problems, and product needs

• Drive product adoption across customer teams and help users integrate the company into their day‑to‑day engineering processes

• Ensure customers get measurable value from the company by regularly reviewing progress, identifying blockers, and developing practical solutions

• Run operative product management for customer‑driven improvements: understand problems, define requirements, create and prioritize tickets, and work closely with engineering through implementation

• Test new features with customers, collect feedback, and iterate together with the product and engineering teams

• Own customer‑facing software incidents and bugs end‑to‑end, from initial investigation and reproduction through prioritization and resolution with engineering

• Identify opportunities to expand the company within existing customers across additional teams, use cases, and business units

• Bring structured customer feedback into the product team and help shape our product roadmap

• Build and improve our processes for onboarding, adoption, customer feedback, product discovery, and customer success

• Develop deep expertise in the company's software, customers, and target industries

During your first 6 months, you will work closely with our CPO and product team to develop the product, industry, and customer knowledge needed to gradually take ownership of increasingly complex customers and product initiatives.

You You genuinely enjoy working with customers and building strong, long‑term relationships

• You enjoy getting into the details of customer problems and figuring out how the product can solve them

• You write clearly, communicate confidently, and know how to get to the point with both technical users and senior stakeholders

• You are highly structured and take ownership of driving projects and customer initiatives to completion

• You can understand complex customer challenges and turn them into clear, practical solutions and product requirements

• You are proactive: you identify risks and opportunities early rather than waiting for customers to raise them

• You are comfortable working with technical B2B products and are curious about how engineering and manufacturing teams operate

• You are comfortable working closely with software engineers and discussing bugs, features, priorities, and trade‑offs

• You want to grow into a domain expert across our software, customers, and industry

• You are ambitious, resourceful, and willing to go the extra mile to make customers successful

Requirements At least 2 years of experience in Customer Success, Product Management, Account Management, Implementation, Solutions Consulting, or a similar customer‑facing B2B software role

• Alternatively, experience in a technical customer‑facing role at an industrial manufacturer, engineering company, or technology business

• Experience onboarding customers, managing ongoing customer relationships, and driving product adoption

• Experience translating customer problems and feedback into clear product requirements is a strong advantage

• Strong project management skills and the ability to coordinate multiple stakeholders and initiatives in parallel

• Comfortable working with CRM, product management, and customer success tools

• Ability to understand technical products and communicate effectively with both technical users and business stakeholders

• Fluent German required; English is our internal working language

• Manufacturing, engineering, product management, and/or startup experience is a bonus

What we offer Competitive salary based on experience

• 25 vacation days per year, plus public holidays

• Company retreats

• Significant ownership from day one

• Direct exposure to customers, product, and engineering

• The opportunity to help define how Product Success works at the company as we scale

Interview process 30-minute screening call — Nat or Malte

• 60‑minute interview — CPO, CEO

• 60‑minute culture fit interview — CEO + CPO

• Offer and reference checks

We aim to complete the entire interview process within 14 days.