Forward Deployed Engineer (Ops)

Taktile; Berlin; Hybrid; EUR 45.000 - 75.000; Vollzeit

Benefits dieser Stelle

Equity compensation

Cash compensation package

Self-development budget

Home office setup

Zusammenfassung

Taktile is seeking a Forward Deployed Engineer (Ops) to support customers post-onboarding and to help drive AI-powered workflows across financial institutions. You will collaborate with Engineering, Product, and Customer Success to maximize value and deliver a top-tier experience for enterprise clients.

Ideal candidates have 1–2 years in a technical role, strong Python and SQL skills, and experience with APIs, JSON, and XML.

Qualifikationen

• 1–2 years of experience in a technical role (Support or Solutions Engineer in a B2B SaaS or client delivery environment).
• Familiar with AI concepts including prompt engineering, large language models, and AI Agents.
• Collaborates across Engineering, Product, and Customer Success.
• Curious and customer-centric, focused on platform experience for clients.

Aufgaben

• Develop a deep understanding of the Taktile platform and its value for customers.
• Support post-onboarding customers with technical problems and product inquiries.
• Translate customer insights into product improvements with Product and Engineering.
• Create reusable collateral, best practices, tools, and automations for the Customer Success team.
• Build strong relationships with core users in customer teams.

Kenntnisse

Python

SQL

APIs

JSON

XML

English communication

Jobbeschreibung

About The Role

Taktile empowers financial institutions to transform into truly AI-native organizations. We’re growing rapidly with enterprise customers across banks and insurance companies, and we’re looking for a Forward Deployed Engineer (Ops). You'll be at the heart of that transformation, assisting customers in resolving the technical challenges they encounter after their initial onboarding. You will work closely with Taktile’s Engineering, Product and Customer Success Teams, ensuring our customers derive maximum value from Taktile while enjoying a top-tier experience.

What You’ll Do as a Forward Deployed Engineer (Ops)

• Develop a deep understanding of the Taktile platform and the value it can unlock for our customers.
• Support post‑onboarding customers with technical problems and product inquiries, maximizing the full potential of our agentic AI workflows for complex decisioning.
• Work with Product and Engineering to translate customer insights into product improvements, ensuring Taktile continues to solve real business and technical problems.
• Leverage AI to create reusable collateral, best practices, tools, and automations that level up the Customer Success team.
• Build strong relationships with Taktile's core users within customer teams.

About You

• You have 1–2 years of experience in a technical role, ideally as a Support or Solutions Engineer in a B2B SaaS or client delivery environment.
• You are familiar with AI concepts including prompt engineering, large language models, and AI Agents.
• You collaborate effectively with peers across Engineering, Product, and Customer Success.
• You are curious and customer‑centric, caring deeply about the Taktile platform experience.
• You enjoy solving technical problems and finding innovative solutions to customer issues.
• You have strong knowledge of APIs and data formats such as JSON and XML.
• You are proficient in Python and SQL.
• You have strong analytical skills and a hands‑on mentality.
• You communicate clearly in English with a wide range of customer profiles (engineers, business analysts, risk managers).
• You are open to a hybrid work model and can work from our Berlin office at least three days per week.

Ideal Qualifications (but Not Required)

• You have a proven ability to navigate, query, and interpret complex systems and application logs.
• You have acquired domain expertise in the financial services industry (banking, insurance, lending, payments, etc.).
• You have the ability to work flexibly, with a willingness to occasionally work outside of standard business hours.

What We Offer

• Work with colleagues that lift you up, challenge you, celebrate you and help you grow. We come from many different backgrounds, but what we have in common is the desire to operate at the very top of our fields. If you are similarly capable, caring, and driven, you'll find yourself at home here.
• Make an impact and meaningfully shape an early‑stage AI company.
• Experience a truly flat hierarchy and communicate directly with founding team members. Having an opinion and voicing your ideas is not only welcome but encouraged, especially when they challenge the status quo.
• Develop deep expertise in prompt engineering and agentic AI architectures to automate institutions’ most complex decisions.
• Learn from experienced mentors and achieve tremendous personal and professional growth. Get to know and leverage our network of leading tech investors and advisors around the globe.
• Receive a top‑of‑market equity and cash compensation package.
• Get access to a self‑development budget you can use to e.g. attend conferences, buy books or take classes.
• Use the equipment of your choice including meaningful home office set‑up.