Forward Deployed Engineer

Jobtailor; München; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Jobtailor is seeking an experienced engineer to deploy and configure our AIP platform at customer sites, including air-gapped and on-premises environments.

You will build integrations, troubleshoot on-site, and develop customer-specific customizations from requirements through delivery. The role requires strong Python skills, Docker and Kubernetes experience, and excellent communication with technical and non-technical stakeholders.

Qualifikationen

• Requires 2 to 5 years of software development experience, with customer-facing deployment experience preferred.
• Strong Python skills and knowledge of at least one other programming language.
• Experience with Docker and Kubernetes and deploying apps across varied infrastructure environments.
• Ability to work independently on-site at customer locations.
• Excellent communication skills to explain technical concepts to non-technical stakeholders.
• Proven problem-solving skills in production environments.
• Experience producing documentation and handover materials for customers.

Aufgaben

• Deploy and configure our platform in customer environments, including on-premises.
• Build last-mile integrations to connect the platform to customer infrastructures.
• Troubleshoot, apply updates, and resolve incidents on-site at customer locations.
• Develop customer-specific customizations and new modules from requirements to delivery.
• Support pre-sales with technical workshops, PoCs, and rapid prototyping.
• Provide L1/L2 technical support and manage customer onboarding.
• Execute test plans for customer use cases and prepare reports for presentations.
• Communicate effectively with technical and non-technical contacts on the customer side.
• Feed field insights back to the core product team (≈20% capacity).

Kenntnisse

Independent on-site work

Customer-facing communication

Problem solving

Documentation

Tools

Python

Docker

Kubernetes

Jobbeschreibung

Overview

Deployment and configuration of our platform (AIP) in customer environments, including air-gapped and on-premises scenarios. Building last-mile integrations to connect our platform to diverse customer infrastructures. Independently troubleshooting, applying platform updates and resolving incidents on-site at customer locations. Developing customer-specific customizations and new modules, from requirements gathering through delivery. Supporting pre-sales with technical workshops, proof-of-concept development and rapid prototyping. Providing L1/L2 technical support and managing customer onboarding. Executing existing test plans for customer use cases and preparing reports for customer presentations. Communicating effectively with both technical and non-technical contacts on the customer side. Feeding field insights back to the core product team (approx. 20% of capacity).

Responsibilities

• Deployment and configuration of our platform (AIP) in customer environments, including air-gapped and on-premises scenarios.
• Building last-mile integrations to connect our platform to diverse customer infrastructures.
• Independently troubleshooting, applying platform updates and resolving incidents on-site at customer locations.
• Developing customer-specific customizations and new modules, from requirements gathering through delivery.
• Supporting pre-sales with technical workshops, proof-of-concept development and rapid prototyping.
• Providing L1/L2 technical support and managing customer onboarding.
• Executing existing test plans for customer use cases and preparing reports for customer presentations.
• Communicating effectively with both technical and non-technical contacts on the customer side.
• Feeding field insights back to the core product team (approx. 20% of capacity).

Qualifications

• 2 to 5 years of experience in software development, ideally with customer-facing deployment experience.
• Strong Python skills and solid knowledge of at least one other programming language.
• Experience with Docker, Kubernetes and deploying applications across various infrastructure environments.
• Ability to work independently and autonomously on-site at customer locations.
• Excellent communication skills: able to present technical concepts clearly and understandably to non-technical stakeholders.
• Proven problem-solving skills under pressure: diagnosing and resolving issues in production environments.
• Experience producing documentation, handover materials and technical customer-facing content.