Fintech Client Service Advisor

LUXHUB; Konz; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A financial technology company in Rheinland-Pfalz, Germany, seeks a Client Care Specialist to support customers and third-party providers. You will lead onboarding and integrations, working closely with sales, product, and IT teams. The ideal candidate has a degree in a related field, 3–5 years of experience in client support, and is fluent in French and English. Strong organizational and analytical skills are essential. This role offers the opportunity to thrive in a dynamic startup environment.

Qualifikationen

• 3 to 5 years of experience in Client Care/Support in a technology intensive department.
• Fluent in French and English; additional languages are an asset.
• Comfortable with new technologies like API, coding, AI.

Aufgaben

• Act as a 1st line of support for customers and third-party providers.
• Work with sales, product, and IT teams for onboarding and requests.
• Create Service Delivery Report on customer support metrics.

Kenntnisse

Financial technology knowledge

Analytical and problem-solving skills

Communication skills

Organizational skills

Flexibility

Team player

Ausbildung

Degree in finance, business, or technology

Jobbeschreibung

KEY RESPONSIBILITIES

• Act a 1st line of support with customers and third-party providers on a daily basis, leading every aspect of on-boarding and integrations - both from a project management perspective (communication, planning, coordination, follow-up) and a business analysis perspective (understanding, elicitation, formalization of functional and technical requirements) - in order to ensure the highest level of customer satisfaction.
• Work hand in hand with sales, product and IT teams to coordinate customer onboarding, requests, and assist customers with account setup, configuration, and updates .
• Improve processes and best practices within the function.
• Define / validate and implement procedures and processes of the function, based on the available policies and other documents.
• Collaborate with other departments, such as sales, marketing, and product development, to ensure a seamless customer experience and identify leads for cross-selling products .
• Maintain accurate records of customer interactions and transactions.
• Create Service Delivery Report on customer support metrics, such as response times, issue resolution rates etc…
• Handle complaints on any major incidents , with customers

REQUIREMENTS

• Degree in a related field such as finance, business, or technology is preferred;
• Strong knowledge of financial technology and the fintech industry with the ability to understand and explain technical concepts to a technical audience as well as C-levels.
• Open Banking knowledge would be considered an asset
• 3 to 5 years of experience in Client Care / Support in a technology intensive department, preferably in the financial sector
• Analytical and problem-solving skills , great attention to detail
• Outstanding verbal and written communication – you are fluent in French and English. Additional languages would be considered as an asset
• You are autonomous, flexible, enthusiast and team player
• Strong organizational skills and ability to coordinate and manage multiple tasks and activities simultaneously
• Customer satisfaction and quality oriented
• Comfortable within a start-up environment , with a demonstrated entrepreneurial spirit
• Comfortable knowledge in new technologies , API, coding, AI…