Financial Assessment Officer

Cambridgeshire County Council; Deutschland; Hybrid; EUR 33.000 - 36.000; Vollzeit

Benefits dieser Stelle

Wellbeing package

Additional annual leave

Flexible holidays

Pension contributions

Development opportunities

Volunteer hours

IDEAL network

Employee recognition

Cambs Rewards

Zusammenfassung

Cambridgeshire County Council in Huntingdon is seeking a Financial Assessment Officer to support adults through means-tested assessments and welfare benefit guidance. You will handle cases, determine financial contributions, and communicate clearly with service users and carers.

The role offers training, supervision, and a supportive team. Flexible working, remote options, and a focus on wellbeing are provided within a full-time 37-hour week.

Qualifikationen

• Experience in Welfare Benefits, Finance or Customer Service.
• High numeracy and literacy skills with accurate figure work.
• Strong communication, time management and organisational abilities.

Aufgaben

• Provide advice and assistance to service users to complete a financial assessment form and explain the process.
• Manage your own financial assessment caseload and determine contributions.
• Advise on welfare benefit entitlements to maximise income.

Kenntnisse

Welfare Benefits

Finance

Customer Service

Numeracy

Literacy

MS Word

Outlook

Excel

Travel to service users

Jobbeschreibung

We would love to hear from you as we have an exciting and fantastic opportunity for a Financial Assessment Officer role within the Adult Social Care Financial Assessments Team.

'I've worked for the Financial Assessment team for just under a year. Throughout that time, I have felt fully supported by my team leader and colleagues to progress. Training has been in bite-sized chunks with regular supervision to ensure my proficiency to move to the next step. Targets and goals are mutually agreed and clearly communicated. I feel thoroughly valued and supported at work whilst also being given the right balance of freedom to get on with the job.'

'I've worked for the Financial Assessment Team for over 3 years and have built some good relationships in the team during that time. I have enjoyed gaining the knowledge and understanding needed in this role and helping customers to understand the financial assessments and the processes involved. I have received good support from colleagues and managers, which is most appreciated when a case is particularly challenging, and I've enjoyed being able to offer my support to others too.'

Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered.

We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.

• Are you an enthusiastic, hardworking and flexible individual looking for an exciting opportunity to work in a people facing financial role?
• Do you have Welfare Benefits, Finance or Customer Service experience?
• Are you interested in or have previous experience in Financial Assessments within Social Care? You will be articulate and able to communicate in a clear manner both verbally and in writing, in particular with at risk adults and their carers, in order to achieve desired outcomes. You will have a high level of both numeracy and literacy skills and experience of working in a role which requires accurate figure work. You will have proven experience of delivering excellent customer service with an ability to work effectively both as an individual, and as part of a team. You will also possess strong time management and organisational skills and an ability to handle multiple tasks while working to deadlines and maintaining a high degree of accuracy and organisation. Strong computer literacy in particular MS Word, Outlook and Excel are essential as is the ability to travel to visit service users at their home from time to time.

Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.

• A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family
• Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
• Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network
• Opportunities to nominate and receive Employee Recognition Awards
• An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes

Take a look at our Employment Benefits Brochure attached to this advert to find out more.

What will you be doing? Anyone in receipt of ASC may need to make a financial contribution based on their capital and income. This is calculated by a means tested financial assessment and this is the work the team undertake. You will provide advice and assistance to service users (or their representatives) to complete a financial assessment form and ensure they understand the process. You will manage your own financial assessment case load and determine any financial contribution they may need to make based on Policies and Legislation. You will also provide advice to service users on general welfare benefit matters: helping to maximise service user's income by identifying potential welfare benefit entitlement. We are a dedicated team, with a supportive management team to encourage your learning and development.

If you feel you have the skills, attributes, and motivation to become part of our team, we are looking forward to hearing from you. If you do not have the full requirement of the person specification, please do still apply as we offer training and a full induction programme, with regular supervision and yearly appraisal (please note that currently training is taking place both virtually and in an office environment when it is not possible to conduct remotely). There is also continued ongoing support from our friendly and supportive team, to allow you to succeed and thrive in your role.

The post is full time permanent working 37 hours per week and the salary scale is £28,598 - £31,022. The position will be based in Scott House Huntingdon, however we are currently working remotely and we encourage flexible ways of working with a real focus on your wellbeing.