Field Technician I

Astreya Germany; München; On-site; EUR 42,000 - 64,000; Full time

Job summary

Astreya Germany is seeking a Field Technician I to provide on-site support across data centers and POPs, coordinating with network teams and vendors for installation, repair, and maintenance. The role requires travel and deep knowledge of physical rack and stack configurations.

The technician will handle desk-side support, asset management, and MAC requests, while maintaining service quality in line with telecommunications standards. Some remote support may be required.

Qualifications

• Associate's degree or equivalent with 0–2 years of related experience.
• Knowledge of data center and POP infrastructure, cabling, power, environmental controls, and rack/cabinet deployment.
• Ability to work independently with minimal supervision.
• Experience with Google Sheets, workflow and project management apps, and admin software.
• Familiarity with a Tier-1 ITSM platform.

Responsibilities

• Provide on-site support across data centers and POPs, including installation, repair, and maintenance.
• Coordinate with network teams and vendors for MACs and equipment movements.
• Maintain asset inventory and perform inventory tracking and logistics.
• Deliver desk-side support for end-users and remote locations as needed.
• Assist with performance of IT projects and continuous improvement initiatives.

Skills

Data center knowledge

Independent working

ITSM familiarity

Google Sheets

Project management applications

Education

Associate's degree

Tools

ServiceNow

Google Sheets

Job description

Field Technician I

What this Job Entails: The Field Technician I will provide support to all assigned locations, including data centers and Points of Presence (POPs), and physical site services. The person in this role will coordinate with network teams as well as local vendors for installation, repair and maintenance activities. The Field Technician must have deep knowledge and professional experience deploying (physical layer) rack and stack configurations. This role requires travel. Scope: Follows established procedures on routine work Requires detailed instructions

Your Roles and Responsibilities:

Technical Infrastructure & Data Center Operations

Maintain the highest quality standards across all assigned data center locations and remote points of presence (POP). Perform physical installation, repair, maintenance, and testing activities with meticulous attention to telecommunications industry standards. Execute basic data center and networking services, including cable management, installation of cable trays, and desk organization. Manage Installation, Move, Add, and Change (MAC) requests for CPU farms, network gear, and IT assets. Provide onsite troubleshooting and AV support for Google Meet equipment in conference rooms.

End-User Support & Service Delivery

Provide onsite technical support through desk visits, including troubleshooting, installation, and break/fix services for computers and accessories. Manage remote support, queue management, and user interactions via ServiceNow, ensuring timely ticket updates. Facilitate and coordinate with Google Deskside Support (DSS) and the Equipment Management Team (EMT) to assist users with hardware and software needs. Encourage users to leverage standard IT support processes while proactively creating service requests on their behalf to ensure excellent customer service. Provide support to remote locations, which may include occasional travel.

Inventory & Asset Management

Oversee Waymo IT and network inventory, maintaining a high level of accuracy within the asset inventory database. Manage inventory for "stuff stations" and accessory racks to ensure supplies are consistently available. Fulfill inventory requests and coordinate all shipping and receiving logistics. Assist in coordinating site access, equipment staging, and related logistical tasks.

Project Coordination & Continuous Improvement

Coordinate with fellow technicians to facilitate timely installation and maintenance activities. Analyze current workflows to identify areas for improvement and recommend scalable solutions. Execute additional IT projects within the required scope, as well as special projects outside of standard technical scope upon approval. Perform other duties as required; this list is not exhaustive and may evolve based on business needs.

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
• Knowledge of data center and POP infrastructure, including experience or deep understanding of OSP, ISP, interfacility cabling, fiber and copper distribution, AC/DC power systems, environmental controls, and relay rack/cabinet/cage construction.
• Ability to work independently, diagnose problems and take appropriate action with minimal supervision.
• Experience with Google Sheets, workflow and project management applications, and administrative software applications.
• Understanding of how to use a Tier-1 ITSM platform

We’re so glad you’re here.

Astreya is a global IT managed services provider dedicated to creating technology solutions that are reliable and human-centered. We partner with the world’s most innovative organizations to optimize modern IT environments across the digital workplace, cloud, data, AI, and enterprise platforms. Our people are our strength. Across regions and roles, Astreyans bring deep expertise, curiosity, and a commitment to excellence. We believe great technology starts with great humans, which is why we invest in learning, collaboration, and career growth. At Astreya, transparency, accountability, and trust guide how we work with each other and our customers. We foster an inclusive culture where diverse perspectives are valued and everyone has the opportunity to make an impact. Join us to build solutions that matter and shape the future of IT together. Onwards and upwards!