Field Support Technician (all genders)

Wipro; München; Vor Ort; EUR 42.000 - 65.000; Vollzeit

Benefits dieser Stelle

Regular All-hands Meetings

Referral Program

Company pension plan

Highly international, high-Performance

Diversity is in our DNA

Zusammenfassung

Wipro Limited in Munich is seeking a Field Service Engineer - AV Technician to deliver first-line on-site support for hardware, AV systems, and conference room equipment. You will act as the main onsite contact, manage incidents, and coordinate with internal teams to ensure seamless IT service delivery.

The role requires German language at C1 level and English fluency, strong hardware skills, and experience with AV setups such as Extron and Crestron.

Qualifikationen

• Strong understanding of quantum computing and research environments.
• Proficient in hardware and peripheral management.
• Ability to coordinate and troubleshoot within a research setting.
• Full proficiency in German language (C1) along with English is required for this role.

Aufgaben

• Provide first-level onsite support for hardware, AV systems, device management, and basic networking.
• Act as the primary point of contact for onsite support, including issue registration, classification, and restoration of failed IT services.
• Collaborate with internal teams to ensure seamless ticket dispatch and support across various service areas.
• Exhibit superior customer service by effectively communicating and assisting clients, while promoting a positive user experience.
• Manage and troubleshoot Microsoft devices, AV setups (Extron, Crestron), and conference room equipment, ensuring functionality during events.
• Contribute to AV event support, assisting with setup, troubleshooting, and post-event shutdown.
• Maintain inventory of devices, spare parts, and equipment, ensuring timely replacements and repairs.

Kenntnisse

Quantum computing

Hardware management

Research coordination

German C1

English

Tools

Extron

Crestron

AV equipment

Jobbeschreibung

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Title: Field Service Engineer - AV Technician (all genders)

Location and Work Mode: Munich, Germany, on-site

The field services team play a key role in providing exceptional first-level support for diverse technical environment. The team ensures quick resolutions to IT service issues, supporting both resident and dispatch technicians who manage incident tickets and offer in-person assistance

• Provide first-level onsite support for hardware, AV systems, device management, and basic networking.
• Act as the primary point of contact for onsite support, including issue registration, classification, and restoration of failed IT services.
• Collaborate with internal teams to ensure seamless ticket dispatch and support across various service areas.
• Exhibit superior customer service by effectively communicating and assisting clients, while promoting a positive user experience.
• Manage and troubleshoot Microsoft devices, AV setups (Extron, Crestron), and conference room equipment, ensuring functionality during events.
• Contribute to AV event support, assisting with setup, troubleshooting, and post-event shutdown.
• Maintain inventory of devices, spare parts, and equipment, ensuring timely replacements and repairs.

Skills Required:

• Strong understanding of quantum computing and research environments.
• Proficient in hardware and peripheral management.
• Ability to coordinate and troubleshoot within a research setting.
• Full proficiency in German language (C1) along with English is required for this role.

Benefits include

• Regular All-hands Meetings
• Referral Program
• Company pension plan
• Highly international, high-Performance culture
• Diversity is in our DNA

Employer:Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions.

Applications from people with disabilities are explicitly welcome.