Field Services & Customer Support Engineer

Motorola Solutions; Berlin; Hybrid; EUR 52.000 - 78.000; Vollzeit

Benefits dieser Stelle

Company car for private use

Continuous training opportunities

Career advancement opportunities

Zusammenfassung

A leading technology firm in Berlin is seeking a junior engineer to support Motorola radio systems and provide technical assistance to customers. The ideal candidate will have a degree in Telecommunications or IT, with at least 2 years of relevant experience. Responsibilities include independent commissioning, customer support, and on-call duties. The position offers opportunities for travel and development in a team-oriented environment with a focus on public safety communication solutions.

Qualifikationen

• Eligible to live and work in Germany
• 2+ years experience in similar field.
• Class B driving license required.

Aufgaben

• Commission and maintain Motorola radio systems in Germany.
• Provide technical support to customers post-commissioning.
• Engage in on-call duties and support strategic projects.
• Takeover of on-call duties within the team.
• Create reports, statistics and presentations to track project progress.
• Handle operational matters within established methods and procedures.

Kenntnisse

Independent problem-solving

Team collaboration

Strong willingness to travel

Technical task management

Communication skills in German and English

Ausbildung

Degree in Telecommunications/IT or comparable qualification

Tools

IP network architecture knowledge

Jobbeschreibung

**Motorola Solutions values your privacy** .## **Company Overview**At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.## **Department Overview**The Field Services Organization in Europe is responsible for all Local Technical Support to our customers on site and for the Operation & Maintenance of all Field and Support Services Contracts in the Region. We’re looking to expand our Engineering Team in the Region with new talented and hardworking people. We offer full training and support, so new graduates are encouraged to apply.## Job DescriptionWe’re looking for talented, motivated, and committed Electronic/System/Computer Engineering graduates to join us and help our customers in the MOMENTS THAT MATTER!**Tasks and responsibilities:**• Independent commissioning, repair, maintenance and upgrade of Motorola radio systems in Germany and later also in other European countries,• Responsibility for the technical support of our customers after the commissioning of our complex communication systems,• The support of authorities and organizations with security-relevant tasks, energy supply companies, factories for industrial and chemical production, public transport companies and airport organizations as well as the German armed forces,• Takeover of on-call duties within the department,• Support of the trade organization and the company's internal departments in addition to direct contact with the customer,• Support of large and strategic projects,• Creation of reports, statistics and presentations,• Independent processing of operational matters within the framework of established working methods and procedures.**We offer:**• **Employment** as a junior engineer in an innovative company with over 90 years of experience in the field of Public Safety Communication Solutions,• **Integration** into a dynamic and experienced team with a strong team spirit,• **Familiarization** with the commissioning, maintenance and upgrade of our communication systems in Germany and other European countries,• **Introduction** to the systematic error analysis in complex communication systems,• **Working from the home** office in south-west Germany,• **Company car also for private use**,• Great **development opportunities** through continuous training in communication technology,• **Career planning** with distinct opportunities for advancement in our company.## Basic Requirements• **Eligible to live and work in Germany** as the role requires **Security Clearance.** Note that German citizenship, and/or the continuous 5 years’ residency, are **must-have** requirements,• Solid experience working in a similar field; min. 2 years,•Successfully completed technical training **or a degree in the field of Telecommunications/IT** (or a comparable Qualification),• Experience working in a similar field is preferred.• Good knowledge of the **IP network architecture** and its components,• Ability to work independently on complex **technical tasks,**• Ability to work in a team,• A strong **willingness to travel** for several days in Germany and abroad (Europe) is essential,• We're looking for candidates in the North/Centre of Germany as a preference, but all the candidates will be considered.• Willingness to participate in **on-call service** 24/7 in the team,• High degree of independence and assertiveness,• Confident demeanor and good manners,• Excellent written and spoken **German and good English,**• Class B **driving license.******## Travel RequirementsOver 50%## Relocation ProvidedNone## Position TypeExperienced## Referral Payment PlanYes## **Company**Motorola Solutions Germany GmbH***EEO Statement***Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.