Field Service & Support Engineer (All Genders)

STARK; München; On-site; EUR 45,000 - 65,000; Full time

Job summary

STARK in Munich develops AI-driven defence technology. As Field Service & Support Engineer for Mission Simulation, you will deploy and maintain high-fidelity simulators at military bases and training facilities, ensuring hardware and software run flawlessly in the field.

You will travel to customer sites, install releases (e.g., VBS4, STARK modules), troubleshoot on-site, and document feedback for the Munich team. Fluency in English and German is preferred.

Qualifications

• Degree/Apprenticeship in IT or related field.
• 3+ years field service, IT deployment, or on-site technical support.
• Strong Windows and Linux admin and hardware experience.
• Excellent customer-facing communication under pressure.
• Willingness to travel to customer sites and military locations.

Responsibilities

• Deploy and assemble complex simulation hardware at customer sites.
• Install and configure latest simulation software releases on deployed systems.
• Troubleshoot hardware, OS, and network bottlenecks on-site.
• Document field feedback and coordinate with Munich team.
• Maintain operational readiness through scheduled maintenance.

Skills

Field service

Windows & Linux admin

Customer-facing

Willingness to travel

Education

IT degree or Fachinformatiker

Tools

VBS4

Unreal Engine

Unity

Job description

At Stark, we forge the future of European and national security through cutting-edge, AI-driven technology and unmatched engineering precision. As a premier defence technology company, our mission is clear: to equip NATO Allies and their partners with next-generation autonomous defence platforms and advanced AI-driven software built to perform in the world’s most demanding environments.

We believe that true security stems from relentless innovation. By combining elite engineering talent with agile technology and an AI-native operational culture, Stark turns complex defence challenges into field-tested, multi-domain solutions.

WHY JOIN US

• The software and systems you work on directly protect personnel and defend European and national sovereignty.
• You will work alongside industry-leading minds on autonomous systems, advanced propulsion, and secure cyber platforms.
• We foster a fast-paced, collaborative environment where bold ideas are supported by serious R&D backing.

About the Team

Mission Simulation is STARK’s digital proving ground — the tactical environment where our entire ecosystem of UAVs, surface vessels, and EW systems converges. The Mission Simulation team is a small, specialized group based in Munich, working closely with our platform and C2 teams to integrate all multi-domain assets into high-fidelity, Software-in-the-Loop simulators.

We move fast, ship realistic environments, and build for three core purposes: rigorous testing, high-stakes demos, and tactical training. There is no room for gamification. We simulate the reality of combat — from complex swarm logic to EW degradation — ensuring that developers can fail fast, and real soldiers can train safely before hitting the battlefield.

Your Mission

As our Field Service & Support Engineer for Mission Simulation, you are STARK’s on-the-ground expert for our tactical training environments. You will travel to military bases, training facilities or other customers, and test ranges to physically deploy our simulation rigs, install major software releases, and provide hands‑on technical support. You ensure that our high‑fidelity simulators run flawlessly in the field, directly empowering operators to train effectively without technical interruptions.

Responsibilities

Deploy and assemble complex simulation hardware (high-end PCs, networking gear, VR systems, HOTAS controllers) at customer sites and external field locations. Install and configure the latest simulation software releases (e.g., VBS4, custom STARK modules) on deployed systems to ensure customers have the most up‑to‑date tactical environments. Troubleshoot and resolve hardware, operating system, and network bottlenecks on‑site to minimize simulator downtime during critical training sessions or high‑stakes demos. Document field feedback, software bugs, and user requests meticulously, acting as the direct feedback loop between the customer and the Mission Simulation engineering team in Munich. Maintain the operational readiness of all deployed simulator assets through scheduled maintenance and proactive hardware checks.

Required Skills

• Degree/Apprenticeship in IT, Systems Engineering, Computer Science, or equivalent practical field experience (e.g., Fachinformatiker).
• 3+ years of experience in field service, IT deployment, or on-site technical support for complex hardware‑software setups.
• Strong hands‑on administrative skills across Windows and Linux OS and physical PC/Server hardware.
• Exceptional customer‑facing communication skills with the ability to remain calm and methodical when troubleshooting under pressure.
• High willingness to travel frequently to customer sites, military locations, and exhibitions.

Nice-To-Have

• Prior experience as a Field Service Representative in the defense sector or familiarity with military training environments.
• Practical knowledge of professional simulation engines (e.g., VBS4, Unreal Engine, Unity).
• Fluent English and German, preferably at C1/C2 level or above.

SECURITY CLEARANCE

Due to the nature of our work in the defence sector, candidates must be eligible to obtain and maintain the appropriate security clearance required for this position. Details will be provided during the recruitment process.

EQUAL OPPORTUNITY

We are an equal‑opportunity employer committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, or any other characteristic protected by applicable law.