Field Service Engineer Bioprocess EMEA (m/w/d)

Eppendorf; Jülich; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading life science company in Germany is seeking a professional for a bioprocess support role. You will develop relationships with clients, maintain equipment, and manage technical inquiries. The ideal candidate holds a degree in biotechnology or engineering, has bioprocess knowledge, and is proficient in English and German. You can work remotely part-time and enjoy various employee benefits, including vacation days and professional training opportunities.

Leistungen

Thirty vacation days per year

Flexible work hours

Remote work options

Employer-funded retirement plans

Access to training and conferences

Qualifikationen

• University degree in biotechnology/electrical engineering or technical training.
• Application experience with bioprocess is a plus.
• Willingness to travel up to 70% within EMEA.

Aufgaben

• Develop relationships with pharmaceutical and biotech customers.
• Maintain and repair Eppendorf bioprocess devices.
• Process technical customer inquiries via email or phone.

Kenntnisse

Bioprocess engineering knowledge

Customer relationship management

English proficiency

German proficiency

IT and network knowledge

MS Office proficiency

Ausbildung

Degree in biotechnology or engineering

Technical training as mechatronics or electronics technician

Tools

MS Teams

MS Dynamics

Jobbeschreibung

Your challenges

• Working in a Global Team with territorial responsibility.

• Maintaining and developing relationships with existing pharmaceutical, biotech and academic customers.

• Achievement of the strategic and operational goals for the Eppendorf bioprocess business (technical support) in EMEA.

• Increased customer satisfaction and Eppendorf's brand image by providing premium service support to bioprocess customers in EMEA.

• Identification of future customer requirements and transfer of product improvements to portfolio management.

• Maintenance, repairs, installation, and training of Eppendorf bioprocess devices.

• Execution of service calls (installation, maintenance, repairs, modifications, etc.)

• Performing infield & remote application trainings of our products.

• Processing of technical customer inquiries via E-mail/Telephone/CRM System.

• Support for sales colleagues with application and technical issues.

• Building and maintaining a positive and collaborative working relationship with clients and colleagues.

Your expertise

• Completed university or technical college studies in the field of biotechnology/electrical engineering or completed technical training as a mechatronics technician, electronics technician and master craftsman or technician's degree.

• Application experience with bioprocess is a plus.

• Profound knowledge of bioprocess engineering, bioprocess engineering or process engineering.

• Very good knowledge of Eppendorf bioprocess device.

• Very good English skills (spoken and written) and solid German skills for internal communication.

• Willingness to work flexible hours, willingness to travel (max. 70%, overnight, within EMEA-region, focus on Western -Europe).

• IT knowledge of hardware and software + Operating Systems, Network Knowledge is an advantage.

• Profound user of MS Office, MS Teams, MS Dynamics.

• Registered residence in Germany required at start of employment.

Your benefits at Eppendorf

• Your work is meaningful. Together we contribute to improve human living conditions.

• We offer you creative freedom with a strong, international premium brand in the life science industry.

• Thirty vacation days per year and company-regulated special leave days are a given with us.

• With our flexible flextime framework and a working time account, you can plan your working hours individually and independently create a balanced work-life balance.

• We also offer you the opportunity to work remotely across Germany for part of your working time, tailored to suit your life situation.

• We provide you with a variety of social benefits, such as additional employer-funded retirement plans, a job bike, public transport subsidies, corporate benefits, etc.

• To deepen your knowledge and continuously develop professionally and personally, we offer you a wide range of freely selectable training sessions, participation in conferences, and access to learning platforms.

• With us, you will find a diverse, open-minded, and appreciative work environment with the latest technologies, methods, and tools in a setting that also invites networking.