Field Service Engineer 3

LAM RESEARCH Corporation; Sachsen; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Benefits dieser Stelle

Hybrid working model

Comprehensive onboarding and training program

Zusammenfassung

LAM RESEARCH Corporation in Germany is seeking a Field Service Engineer to provide on-site support for semiconductor equipment. You will ensure operational excellence and directly contribute to the success of our customers in Dresden.

This role involves installing, troubleshooting, and maintaining complex electro-mechanical systems, requiring a technical degree and years of relevant experience. The position includes travel and the opportunity for training in various countries.

Qualifikationen

• Technical degree and 5+ years or Master's degree with 3+ years in related field.
• Experience in installation and troubleshooting of semiconductor equipment.
• Proficiency in reading electrical and mechanical schematics.

Aufgaben

• Provide on-site repair and maintenance services for semiconductor equipment.
• Troubleshoot and conduct diagnostics to minimize downtime.
• Deliver technical training and mentoring for junior engineers.

Kenntnisse

Technical degree in Microelectronics, Mechatronics or related field

5+ years of experience in semiconductor capital equipment servicing

Fluent English and basic German skills

Ability to work in clean room environment

Ausbildung

Bachelor's degree or equivalent in relevant field

Tools

Microsoft Office Suite

Jobbeschreibung

Group you’ll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

Impact you’ll make

As a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions. In this role, you will directly contribute to the success of our local customer ESMC in Dresden.

What you’ll do

• Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam’s complex electro‑mechanical and electronic systems at customer sites.
• Perform analytical problem‑solving, troubleshooting, conduct diagnostics, and isolate issues to the component level, and take corrective actions to minimize downtime, system interruptions, and equipment malfunctions.
• Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification.
• Assist in complex field modifications and updates, maintaining records and reports to coordinate activities between Lam and the customer.
• Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction.
• Troubleshoot and create customer response action plans to support customer needs.
• Transparently discuss opportunities and challenges with customer to increase trust.
• Provide technical instruction and mentoring for more junior engineers.
• A comprehensive onboarding and training program will be provided on-site and at one of our manufacturing facilities in the USA, Asia, or Austria, in addition with On‑the‑Job training in Asia. In accordance with your experience, the training may last up to six months.

Who we’re looking for

Minimum Qualifications

• Technical degree/Diploma/Bachelor’s degree in Microelectronics, Mechatronics, Mechanical Engineering, Electronics, Electrical Engineering or in related field and 5+ years of experience; or Master’s degree with 3+ years; or equivalent work experience.
• Previous experience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment.
• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
• Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit.
• Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
• Able to travel occasionally in Europe or Asia, based on customer needs.
• Flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on‑call if needed.
• EU Passport or valid Work Permit in Germany is required.

Preferred qualifications

• Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.
• Experience in installation, maintenance, repair and troubleshooting of semiconductor capital equipment, either in ETCH, Thin‑Film Deposition or Wafer cleaning area is a plus.
• Fluent communication skills, both written and verbal, in English.
• Basic communication skills in German language.
• Mandarin language skills are considered an advantage.
• Advanced analytical and problem‑solving skills.

Our commitment

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non‑discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on‑site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On‑site Flex and Virtual Flex. ‘On‑site Flex’ you’ll work 3+ days per week on‑site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1‑2 days per week on‑site at a Lam or customer/supplier location, and remotely the rest of the time.