Field Service Engineer 2 (all genders)

Lam Research; Dresden; Vor Ort; EUR 65.000 - 90.000; Vollzeit

Zusammenfassung

Lam Research in Dresden is seeking a Field Service Engineer to support our customers with on-site repair, installation, and maintenance of complex semiconductor equipment. You will be on the front lines, collaborating with customers to ensure operational excellence and minimal downtime.

The role requires a technical degree with 2+ years of experience, travel across Europe and beyond, and the ability to read schematics. English language skills help, and German basics are preferred.

Qualifikationen

• 2+ years of field service experience in electronics/mechanical systems.
• Ability to read electrical and mechanical schematics and manuals.
• Willingness to travel domestically and internationally within Europe; occasional on-call.
• EU passport is required due to assignments in EU countries.

Aufgaben

• Provide on-site repair, maintenance, installation and relocation start-up of Lam equipment.
• Diagnose issues, perform troubleshooting to minimize downtime and coordinate with customers.
• Maintain records and reports, and communicate status and opportunities to customers.
• Stay up-to-date with Lam products through training and certification.

Kenntnisse

Electrical schematics

Mechanical schematics

Troubleshooting

Ausbildung

Engineering degree

Tools

Semiconductor capital equipment

Microsoft Office

Jobbeschreibung

The group you’ll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The group you’ll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The impact you’ll make

As a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions. In this role, you will directly contribute to of our installation team for EMEA (Europe Middle East Asia) region.

What You’ll Do

• Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam’s complex electro-mechanical and electronic systems at customer sites.
• Perform analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions.
• Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification.
• Maintain records and reports to coordinate activities between Lam and the customer.
• Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction.
• Transparently discuss opportunities and challenges with customer to increase trust.
• Update customer on status of Lam tools as needed.

Minimum Qualifications

Who we’re looking for

• Technical Degree/Diploma/Bachelor’s degree in Microelectronics, Mechanical Engineering, Mechatronics, Electrical Engineering or related technical field with 2+ years of experience; or an advanced degree without experience.
• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
• Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit.
• Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
• Able to travel frequently, domestically, Europe wide and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed.
• Due to work assignments in various European Union countries, EU passport is required.

Preferred Qualifications

• Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.
• Experience in installation, maintenance, repair and troubleshooting of semiconductor capital equipment, either in ETCH, Thin-Film Deposition or Wafer cleaning area is a plus.
• Communication skills, both written and verbal, in English.
• Basic communication skills in German language.
• Foundational analytical and problem-solving skills.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.