Field Service Engineer

Maxphotonics Co.,Ltd; München; Vor Ort; EUR 65.000 - 90.000; Vollzeit

Zusammenfassung

Maxphotonics GmbH in Munich seeks a Field Service Engineer to support on-site installation, calibration, diagnostics and repair of high-performance fiber laser equipment. Travel up to 80% with potential overnight stays, and handle RMA repairs at our facility as needed.

You will communicate clearly with customers, complete service reports, and work with global teams to continually improve service quality. A technical degree and hands-on experience are preferred.

Qualifikationen

• Must work independently with minimal supervision.
• Strong attention to detail and quality.
• Self-motivated with good organization and time management.
• Excellent verbal and written communication in customer interactions.
• Ability and willingness to travel up to 80%, including overnight stays.
• Technical degree in Electronics or Engineering preferred; 2+ years field service

Aufgaben

• Install, calibrate, diagnose, maintain and repair equipment at customer sites.
• Conduct RMA evaluations and repairs in-house when needed.
• Provide clear, professional communication to ensure high customer satisfaction.
• Complete service reports and related paperwork accurately and on time.
• Collaborate with internal teams to relay field feedback and drive improvements.
• Maintain inventory and care of tools and parts.
• Adhere to safety standards during field and in-house service.

Kenntnisse

Independent worker

Detail oriented

Travel willingness

Customer communication

Documentation skills

Electrical/Electronics

Ausbildung

Technical degree

Tools

Electro-mechanical tools

Jobbeschreibung

About Us

We service the high-performance fiber laser solutions built by Maxphotonics and backed by over 20 years of innovation and a global team of experts. We ensure consistent performance and responsive support at every stage of our customers’ production journey.

Why This Role Matters

We are seeking a highly motivated and detail-oriented Field Service Engineer to join our growing service team. This role is responsible for supporting our customers through on-site service, troubleshooting, and repair of equipment, as well as handling Return Material Authorization (RMA) repairs at our facility. The ideal candidate thrives working independently, is comfortable with extensive travel, and excels in both technical execution and customer communication. You must be calm under pressure, capable of owning outcomes, and have a customer-first mindset.

What We’re Looking For

We’re looking for a highly organized, resourceful, and reliable individual who thrives in a fast-paced, service-driven environment.

You are someone who can juggle multiple priorities, coordinate moving parts with ease, and ensure that nothing slips through the cracks.

You're comfortable managing logistics, documentation, and internal processes, and you’re not afraid to chase down answers—whether it’s tracking a shipment, following up with vendors, or working across time zones with our partners in China.

To succeed in this role, you’ll need a mix of operational savvy, attention to detail, and the ability to work both independently and collaboratively. If you're someone who thrives on keeping things running smoothly behind the scenes, we want to hear from you.

Key Responsibilities

• Perform installation, calibration, diagnostics, maintenance, and repair of company equipment at customer sites.
• Conduct RMA evaluations and repairs in-house as required.
• Provide clear and professional communication with customers to ensure a high level of satisfaction and service.
• Complete service reports, documentation, and associated paperwork accurately and on time.
• Work closely with internal teams to provide feedback from the field and support continuous improvement.
• Maintain proper inventory and care of tools, parts, and equipment.
• Adhere to safety standards and protocols during all field and in-house service activities.

Qualifications

• Proven ability to work independently with minimal supervision.
• Strong attention to detail and commitment to quality workmanship.
• Self-motivated with excellent organizational and time-management skills.
• Effective verbal and written communication skills, especially in customer-facing situations.
• Proficiency in completing service paperwork and documentation accurately.
• Ability and willingness to travel up to 80% as required, including overnight stays.
• Technical degree (Associates or higher) in Electronics, Engineering, or related field preferred.
• 2+ years of field service or equivalent hands-on technical experience.

Preferred Experience

• Experience in troubleshooting and repairing electro-mechanical or precision instrumentation.
• Familiarity with RMA processes and service operations.
• Background in semiconductor, medical devices, industrial automation, or similar high-tech industries.

What We Offer

• A competitive salary, benefits and commission package.
• A collaborative and innovative team environment.
• Opportunities for professional growth in a company that values creativity and hard work.

About Working At Maxphotonics

We’re all about doing work that’s meaningful, energetic, and at times even a bit irreverent. Our brand stands for breaking free from slow, outdated methods and showing the world a faster, smarter way to weld. You’ll be part of a supportive culture where your input drives innovation and your wins are truly celebrated.

Maxphotonics GmbH is an Equal Opportunity Employer. Maxphotonics is committed to diversity and inclusion and encourages all qualified individuals to apply.