Field Service Engineer (m/f/d)

JAC Recruitment; Dresden; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Paid Vacation

Commuting Allowance

Internet Reimbursement

Sabbatical

Zusammenfassung

JAC Recruitment is seeking a Field Service Engineer for a leading semiconductor inspection solutions provider in Germany. The role involves on-site installation, service, and remote support to ensure optimal equipment performance at customer sites.

You will troubleshoot optics, lasers, robotics, and precision mechanics; read schematics; and collaborate with software engineers in Japan. Willingness to travel up to 50% is required, including overseas trainings.

Qualifikationen

• Bachelor’s degree in Electrical or Mechanical Engineering or equivalent.
• 2+ years in semiconductor equipment service or similar field.
• Ability to read electrical/mechanical schematics; proficient with pneumatics/hydraulics.
• Experience with optics, lasers, robotics; strong problem-solving skills.

Aufgaben

• Install, service, and calibrate mask inspection equipment at customer sites.
• Troubleshoot optical, mechanical, and software-related issues remotely or on-site.
• Provide documentation through field service reports and work orders.
• Coordinate with Japan-based software/application engineers on complex issues.
• Train customers on operation, safety, and maintenance.
• Maintain inventory and ensure a clean, safe working environment.
• Travel domestically and overseas up to 50% as required.
• Contribute to team knowledge sharing and process improvements.

Kenntnisse

Optics troubleshooting

Robotics

Electrical schematics

Analytical thinking

Ausbildung

Electrical Engineering

Mechanical Engineering

Semiconductor service experience

Tools

Digital multimeter

Jobbeschreibung

Company And Job Overview

Our Japanese client – Leading semiconductor inspection solutions is looking for Field Service Engineer. This role is responsible for providing technical support, installation, troubleshooting, and software‑related assistance for companay. This role bridges both hardware and software domains to ensure optimal performance of equipment at customer sites while also supporting programming needs, data analysis, and remote diagnostics

Job Responsibilities

Field Service Support

• Perform installations, repairs, preventative maintenance, and calibrations of mask inspection equipment at customer sites
• Responds to customer service calls to assess and address technical issues or inquiries.
• Provides over-the-phone consultation and remote troubleshooting support when needed
• Escalate unresolved issues to second-line support while ensuring detailed documentation is passed along (e.g., field service reports, work orders, system problem logs)
• Establishes and manages a local maintenance service structure to ensure reliable service delivery.
• Trains customers on the operation, safety, and maintenance of company's equipment.
• Supports customer application needs and serves as a liaison between customers and software/application engineers in Japan.
• Submits detailed service reports, weekly updates, and administrative reports in a timely manner.
• Contribute to knowledge sharing across the service team, including best‑known methods and process insights
• Mentor and coach junior engineers on technical procedures and site activities
• Ensures proper handling and inventory of company parts and tools
• Maintains a clean and safe working environment at all times, including customer sites.
• Proactively seeks ways to improve service efficiency and reduce cost
• Maintains ethical standards and professionalism in all interactions
• Communicates effectively with customers, internal staff, and international teams
• Performs other related duties and projects as assigned by management

Job Requirements

• Prior experience with installation and service of capital semiconductor equipment preferred
• Proficiency in troubleshooting systems with optics, lasers, robotics, and precision mechanics
• Ability to read electrical and mechanical schematics, and knowledge of pneumatics, hydraulics, electronics, vacuum and/or thermodynamics
• Strong knowledge of hand tools and proper usage, including a digital multimeter
• Strong analytical skills and attention to detail in problem‑solving
• Ability to work independently under minimal supervision and thrive in fast‑paced customer environments
• Ability to work in collaboration with international teams
• Excellent communication and interpersonal skills
• Flexibility for domestic/overseas travel for training and tool support (Several 3 month trainings overseas)
• Travel up to 50% by plane and car
• Degree in Electrical Engineering, Mechanical Engineering, or equivalent combination of education and experience.2+ years of work experience in semiconductor industry or another equipment support industry

Benefit

• Medical Insurance - Company pays 50% mandatory and additional premium 50% will be paid to your salary (taxable income)
• Paid Vacation - 25 Days/Year National Holidays Lasertec Holidays *Mid-year new hire employees will be pro-rated
• Sick/Family leave - Follow German Regulations
• Commuting Allowance if applicable - EUR 100.00/month
• Internet Fee - Monthly home internet fee reimbursed
• Non-Regular Work Hours, if eligible – Paid
• Sabbatical - 10 Days (2 weeks) After 7 years of service

Due to the high volume of applicants, we regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.

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