Field Service Engineer

SOSV HAX; Frankfurt; Vor Ort; EUR 33.000 - 44.000; Vollzeit

Benefits dieser Stelle

Equity (RSUs)

Mental health & well-being sessions

Learning and development budget

Free 3D prints

Urban Sports Club discount

Pension scheme (supplementary)

Team events

Zusammenfassung

Formlabs is seeking a Field Service Engineer in Frankfurt, Germany. You will lead on-site installations and customer training, ensuring smooth commissioning and operation of 3D printing systems across the DACH region.

The role requires travel 80%+ and the ability to diagnose electromechanical issues, perform maintenance, and deliver live demos. You will manage logistics, stay on top of service records in Salesforce, and collaborate with Global Services to improve customer outcomes.

Qualifikationen

• Strong technical background in electromechanical hardware.
• Fluent in German and English (C1).
• Willingness to travel 80%+ of the time.
• Based in Frankfurt/ Berlin/ Munich preferred for hub connectivity.

Aufgaben

• Installation & on-site customer training for 3D printing systems.
• Break-fix & maintenance visits with rapid response to downtime.
• Travel logistics: manage flights, trains, hotels, and expenses; perform documentation in Salesforce.

Kenntnisse

Electromechanical

Teaching / Training

German-English bilingual

Travel readiness

Jobbeschreibung

Field Service Engineer

Department: Global Services

Location: Frankfurt, Germany

As the dedicated Field Service Technician for Formlabs, you will be the primary technical point of contact and face of our company across the DACH region and beyond. This is a role where you will be traveling 80% or more of the time.

You will be responsible for the full lifecycle of the customer's on-site experience: from the initial installation and commissioning of equipment to delivering comprehensive user training and performing critical repairs. You are not just fixing machines; you are empowering customers to use them.

We’re a team of hands‑on builders, engineers, and innovators reinventing how the world makes physical things. If you’re ready to shape the future of fabrication, come build it with us.

The Challenge:

• Installation & Customer Training (On‑Site)
  • Equipment Installation: Travel to customer sites to unpack, install, commission, and calibrate new 3D printing systems.
  • User Training: Conduct structured on‑site training sessions for new and existing customers. You will teach them how to operate the machinery, utilize software, and perform basic maintenance.
  • Demonstrations: Perform live product demos to inspire confidence in the technology and ensure the customer team is fully up to speed.
• Break‑Fix & Maintenance (On‑Site)
  • Rapid Response: Act as a deployable resource for customers facing downtime, often traveling on short notice to perform urgent repairs.
  • Preventative Maintenance: Manage a schedule of annual maintenance visits, ensuring all warrantied customers are serviced within their 90‑day target window.
  • Troubleshooting: Employ critical thinking to diagnose electromechanical issues and achieve "single visit resolutions" to minimize travel and downtime.
• Logistics & Reporting
  • Visit Volume: Execute a high volume of activity.
  • Travel Management: Independently manage a complex travel schedule (flights, trains, hotels, rental cars) and submit expenses on time.
  • Documentation: Maintain meticulous records of installations, training sessions completed, and repairs in Salesforce.

Your Profile:

• You are based in Frankfurt/Berlin/Munich (highly preferred due to hub connectivity).
• You are energized by travel and willing to be on the road 80%+ of the time.
• You have a strong technical background (electromechanical/hardware) and the soft skills required to teach others how to use that technology.
• Fluency in German and English (both C1). You can explain complex technical concepts simply and effectively in German and English.
• Valid driver’s license is required.

Bonus Skills:

• Fluency in French
• Passion for 3D printing and emerging technologies
• Experience in rapidly‑growing startup environments

Our Perks:

• Shares in the company (we're a double unicorn company!)
• Free mental health & well-being sessions with an external partner
• Learning and development budget
• Free 3D prints
• Urban Sports Club discount
• Supplementary, opt‑in German pension scheme
• Fun team events

We are all owners of Formlabs and direct beneficiaries of our success. We believe that equity is a critical component of compensation at Formlabs, and we want our newest team members to understand the potential value of their equity compensation. Full time employees receive equity, in the form of RSUs. Your financial investment will grow with us in accordance to your impact.

At Formlabs, base pay is one part of our total compensation package and is determined within a range. Your base pay will depend on your skills, qualifications, experience, location and expected impact on the organization.

Hourly Base Pay Range For This Role Is:

€24—€32 EUR

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.