Field Service Engineer

Shoptalk; Frankfurt; Vor Ort; EUR 33.000 - 44.000; Vollzeit

Benefits dieser Stelle

Equity (RSUs)

Mental health & well-being sessions

Learning budget

Free 3D prints

Urban Sports Club

Pension scheme

Team events

Zusammenfassung

Formlabs is seeking a Field Service Technician to serve the DACH region, based in Frankfurt and traveling 80%+ of the time. You will install, commission, train users, and perform critical repairs on Formlabs systems, empowering customers to use the technology effectively.

You will lead on-site demonstrations, respond rapidly to downtime, and manage travel logistics while documenting all activities in Salesforce. Fluency in German and English is required; a valid driver’s license is mandatory.

Qualifikationen

• Strong technical background in electromechanical hardware.
• Fluent in German and English (C1) for technical training and customer interaction.
• Valid driver’s license required.

Aufgaben

• Install and commission equipment on-site; provide structured user training.
• Perform live product demonstrations to enable customer adoption.
• Handle break-fix and maintenance visits, including troubleshooting and rapid response.
• Manage travel logistics (flights, trains, hotels) and document activity in Salesforce.
• Maintain installation/training/repair records for customers.

Kenntnisse

Electromechanical

Teaching

German/English bilingual

Driver's license

Jobbeschreibung

Do you want to change how the world creates?

At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting‑edge products to life‑saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.

As the dedicated Field Service Technician for Formlabs, you will be the primary technical point of contact and face of our company across the DACH region and beyond. This is a role where you will be traveling 80% or more of the time.

You will be responsible for the full lifecycle of the customer's on‑site experience: from the initial installation and commissioning of equipment to delivering comprehensive user training and performing critical repairs. You are not just fixing machines; you are empowering customers to use them.

We’re a team of hands‑on builders, engineers, and innovators reinventing how the world makes physical things. If you’re ready to shape the future of fabrication, come build it with us.

The Challenge:

• Installation & Customer Training (On‑Site)
  • Equipment Installation: Travel to customer sites to unpack, install, commission, and calibrate new 3D printing systems.
  • User Training: Conduct structured on‑site training sessions for new and existing customers. You will teach them how to operate the machinery, utilize software, and perform basic maintenance.
  • Demonstrations: Perform live product demos to inspire confidence in the technology and ensure the customer team is fully up to speed.

• Break‑Fix & Maintenance (On‑Site)
  • Rapid Response: Act as a deployable resource for customers facing downtime, often traveling on short notice to perform urgent repairs.
  • Preventative Maintenance: Manage a schedule of annual maintenance visits, ensuring all warrantied customers are serviced within their 90‑day target window.
  • Troubleshooting: Employ critical thinking to diagnose electromechanical issues and achieve "single visit resolutions" to minimize travel and downtime.

• Logistics & Reporting
  • Visit Volume: Execute a high volume of activity.
  • Travel Management: Independently manage a complex travel schedule (flights, trains, hotels, rental cars) and submit expenses on time.
  • Documentation: Maintain meticulous records of installations, training sessions completed, and repairs in Salesforce.

Your Profile:

• You are based in Frankfurt (highly preferred due to hub connectivity).
• You are energized by travel and willing to be on the road 80%+ of the time.
• You have a strong technical background (electromechanical/hardware) and the soft skills required to teach others how to use that technology.
• Fluency in German and English (both C1). You can explain complex technical concepts simply and effectively in German and English.
• Valid driver’s license is required.

Bonus Skills:

• Fluency in French
• Passion for 3D printing and emerging technologies
• Experience in rapidly‑growing startup environments

Our Perks:

• Shares in the company (we're a double unicorn company!)
• Free mental health & well‑being sessions with an external partner
• Learning and development budget
• Free 3D prints
• Urban Sports Club discount
• Supplementary, opt‑in German pension scheme
• Fun team events

We build amazing things. Come join us!

Help us build an inclusive community that will change the face of 3D printing. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Compensation

We are all owners of Formlabs and direct beneficiaries of our success. We believe that equity is a critical component of compensation at Formlabs, and we want our newest team members to understand the potential value of their equity compensation. Full time employees receive equity, in the form of RSUs. Your financial investment will grow with us in accordance to your impact.

At Formlabs, base pay is one part of our total compensation package and is determined within a range. Your base pay will depend on your skills, qualifications, experience, location and expected impact on the organization.

The hourly base pay range for this role is:

€24 — €32 EUR