Field Operations Lead

Humanoid; München; Vor Ort; EUR 70.000 - 105.000; Vollzeit

Zusammenfassung

Humanoid is seeking a Field Operations Team Lead to coordinate on-site deployment and maintenance of humanoid robot solutions at customer facilities. You will supervise a team, ensure readiness of tools and parts, and drive data-driven improvements.

The role requires a technical background in robotics or related fields, hands-on troubleshooting skills, and strong communication to liaise between customers and Humanoid offices.

Qualifikationen

• Bachelor’s degree as stated, or technical equivalent.
• 2–5 years of experience in industrial automation, robotics, or automotive integration/deployment.
• Strong understanding of mechanical, electrical, and networking systems; hands-on troubleshooting.

Aufgaben

• Supervise a team of Field Operations Associates and lead on-site operations at customer sites.
• Act as on-shift operational leader ensuring tools, spare parts, and equipment are available.
• Document SOPs and field learnings; test product releases and robot capabilities.
• Diagnose hardware/software issues using logs and field observations; perform maintenance as needed.
• Collect and analyze operational data to drive continuous improvements and identify bottlenecks.
• Provide clear technical feedback to engineering and product teams; coordinate with service.
• Serve as primary on-shift liaison between deployed locations and Humanoid offices.

Kenntnisse

Team leadership

Problem solving

Analytical thinking

Decision making

Communication

Independent work

Ausbildung

Bachelor's degree in Robotics, Computer Science, Mechatronics or Engineering

Tools

Confluence

Jira

Jobbeschreibung

We are seeking a skilled and motivated Field Operations Team Lead to support the deployment, integration, and maintenance of our humanoid robot solutions at customer facilities. As the on‑site operations lead, you will coordinate site activities, collect operational data, and supervise a team of Field Operations Associates. This position requires problem‑solving skills, sound judgement under pressure, and a customer‑centric approach.

Key Responsibilities

• Supervise a team of Field Operations Associates, setting and maintaining high standards in a demanding operational setting. This is a hands‑on operational and technical leadership role representing Humanoid at customer sites.
• Act as the on‑shift operational leader, ensuring that the appropriate tools, spare parts, and equipment are available.
• Supervise standard operating procedures (SOPs) for customer sites and document learnings from field issues.
• Test product releases and robot capabilities.
• Diagnose hardware and software issues using logs, diagnostics, and field observations, performing maintenance where appropriate.
• Collect, analyse, and interpret operational data to evaluate robot performance, identify bottlenecks, and drive continuous improvements.
• Track, document, and reproduce software and hardware issues, providing clear technical feedback to engineering and product teams.
• Tackle production incidents and technical issues in cooperation with service and engineering teams.
• Act as the primary on‑shift liaison between the deployed location and Humanoid offices.

Requirements

• Bachelor's degree in Robotics, Computer Science, Mechatronics, Engineering, or a comparable field (or technical equivalent).
• 2–5 years of experience in industrial automation, robotics, or automotive integration, deployment, and development.
• Strong technical understanding of mechanical, electrical, and networking systems, with hands‑on experience in troubleshooting, assembly, and maintenance.
• Excellent problem‑solving, analytical, and decision‑making skills, particularly in high‑pressure operational environments.
• Strong communication, documentation, and stakeholder management skills, with the ability to work independently in dynamic customer environments.
• Familiarity with project management and collaboration software (Confluence, Jira, etc.).
• Flexibility to support future assignments at customer sites and occasional visits to company locations in the UK and Europe.
• Unrestricted right to work and live in the European Union.

Preferred Qualifications

• Prior experience in warehouse/logistics automation, industrial robotics, or humanoid robotics deployment.
• Working knowledge of a relevant local language (e.g. German).
• Valid Class B (or equivalent) driver's licence.
• Familiarity with software integration and sensor‑based automation.
• Experience with commissioning, acceptance testing, or software validation.
• Experience working in complex operational environments.
• Experience working directly with customers in an operational leadership role.