Experienced Customer Success Manager – LessorLøn (Payroll)

Lessor Group; Hamburg; Vor Ort; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

A forward-thinking SaaS company in Hamburg is seeking a Customer Success Manager to guide clients in optimizing their payroll processes using LessorLøn solutions. The role requires strong payroll knowledge, customer success experience, and fluency in Danish. The company promotes a collaborative and innovative environment, offering opportunities for professional development and a great workplace atmosphere. Responsibilities include providing support, training, and account reviews to ensure customer satisfaction and growth.

Leistungen

Opportunities for personal and professional development

Collaborative and innovative working environment

Great canteen and fitness room

Qualifikationen

• Solid experience in customer success, account management, or support within Payroll or HR tech platforms.
• Ability to analyze customer needs and develop strategic solutions.

Aufgaben

• Provide expert support to payroll customers, ensuring effective use of LessorLøn.
• Deliver training sessions and educational content to customers.
• Conduct regular account reviews and identify growth opportunities.
• Host compliance-focused workshops.
• Collaborate with internal teams to share insights.

Kenntnisse

Fluent Danish (written and spoken)

Strong knowledge of payroll processes

Experience with CRM systems

Excellent communication skills

Problem-solving skills

Tools

Pendo

Jobbeschreibung

An exciting opportunity to grow your career in a forward-thinking SaaS company that puts people and purpose first.

At Paychex Europe, we help businesses simplify payroll and HR. We are looking for an experienced Customer Success Manager to join our team, focusing on our LessorLøn payroll solution. In this role, you’ll be the trusted advisor guiding our clients to get the most value out of their payroll processes ensuring compliance, efficiency, and great customer experience.

The Team

You will join a dedicated and collaborative Customer Success team of 6 colleagues, and you will work hand in hand with sales, onboarding, and product specialists. Lessor values open communication, knowledge sharing, and supporting each other to deliver the best outcomes for our customers. You will have the chance to learn from experienced colleagues and shape how to create payroll success.

About the Role

As an experienced Customer Success Manager, you will work closely and develop trust with our customers, ensuring they feel confident with LessorLøn Payroll solutions. You will combine Payroll expertise with a strategic mindset to help businesses optimize processes, expand usage, and uncover growth opportunities. You will also play an important role internally, sharing insights into product, marketing, and sales teams to continuously improve our solutions.

Key responsibilities

• Provide prompt and expert support to new and existing payroll customers, ensuring they understand how to effectively use LessorLøn.
• Deliver expert guidance, training sessions, and educational content to empower customers.
• Conduct regular account reviews, identify growth opportunities, and develop tailored Customer Success Plans.
• Drive best practices by hosting on-site visits and compliance-focused workshops.
• Collaborate with internal teams to share customer insights and influence product enhancements.

Beyond these core responsibilities, you will also play a key role in expanding payroll modules and related HR solutions within customers’ portfolios, driving revenue growth while ensuring long-term client success.

What we are looking for

You have solid experience in customer success, account management, or support within Payroll, or HR tech platforms. It is a prerequisite that you are fluent in Danish (written and spoken).

You have

• Strong knowledge of payroll processes, compliance, and relevant legislation
• Experience with CRM systems and Customer Success tools (e.g., Pendo, dashboards)
• Ability to analyze customer needs and develop strategic solutions
• A proactive, customer-focused mindset will be essential to thrive in this role
• You have excellent communication and problem-solving skills, with the ability to build lasting relationships.

What We Offer

First and foremost, we offer you a company culture characterized by mutual appreciation. You can be sure to receive a warm welcome. The atmosphere is relaxed and informal, and the management's doors are always open.

We offer a key role in a fast-growing European organization with a collaborative and innovative working environment, where your voice matters.

You will also enjoy:

• Opportunities for both personal and professional development
• The ability to directly influence how our payroll products evolve
• A great canteen, fitness room, large parking facilities, and an active staff association

Interested?

We have a partnership with Centrum Personale to find the right candidate. If you have any questions about the job, please feel free to contact Chief Consultant, Anette Thaulow, Centrum Personale by mail: [e-mail] or phone: [phone]

Contact Germany

Paychex Europe Germany GmbH
Troplowitzstr. 5
22529 Hamburg

[e-mail]

+49 (0)40 – 670 470