Event Technician – Warehouse / Material Logistics

Encore Global; Berlin; Vor Ort; EUR 28.000 - 40.000; Vollzeit

Zusammenfassung

Encore Global is seeking an on-site AV Technician to support events with setup, operation, and breakdown of basic AV equipment. You will assist with cleaning, testing, maintenance, and preparation of gear prior to events, while ensuring safety and great customer service.

The role requires a high school diploma and at least 1 year in customer service or an AV environment. Team collaboration and prompt issue resolution are essential components of the daily responsibilities.

Qualifikationen

• High School Diploma or GCSE equivalent.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio visual experience or equivalent in an educational environment preferred.

Aufgaben

• Assist in cleaning, testing, maintaining, prepping and repairing equipment prior to an event.
• Drive results - Ensure flawless event setup, operation, and breakdown of basic AV equipment.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Adhere to health and safety regulations and wear PPE.
• Report health and safety issues to the HSE Manager or Project Manager onsite.
• Work as part of a team on larger scale projects when required.

Kenntnisse

Customer service

Hospitality

Communication

Teamwork

Ausbildung

High School Diploma

Tools

Audio Visual Equipment

Jobbeschreibung

Key Job Responsibilities

Equipment Operation

• Assist in cleaning, testing, maintaining, prepping and repairing equipment prior to an event
• Drive Results - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Do the Right Thing - Complies with all Company security and safety measures.
• Adhere to health and safety regulations and wear appropriate PPE.
• Report all health and safety issues to the HSE Manager or Project Manager onsite.
• At times the technicians will work as part of a team on larger scale projects.

Customer Service

• Deliver World Class Service - Strives to exceed the expectations and needs of internal and external customers.
• Values People - Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.

Systems Knowledge

• Do the Right Thing - Understands company processes, follows procedures and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
• See the Bigger Picture - Increases revenue by utilising floor up‑selling techniques.
• Works with clients to finalise invoices.

Disclaimer:
The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within
scope of work may be assigned at any time with or without notice, as necessitated by business demands.

Job Qualifications

• High School Diploma or GCSE equivalent required.
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio visual experience or equivalent in educational environment is preferred.