EMEA Hirevue draft DEUOP213 DEU- Technician

Encore Global; München; Hybrid; EUR 35.000 - 48.000; Vollzeit

Zusammenfassung

Encore Global in München is seeking an entry‑level audiovisual technician to assist with equipment prep, testing, and event setup. You will troubleshoot basic AV issues, work with clients on site, and follow health and safety rules, reporting to the project manager.

Prior customer service or hospitality experience and AV exposure are preferred. Join a dynamic events team and help deliver seamless experiences while ensuring compliance with safety standards and accurate paperwork throughout the

Qualifikationen

• High School Diploma or GCSE equivalent.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio visual experience or equivalent in educational environment preferred.

Aufgaben

• Assist in cleaning, testing, maintaining, prepping and repairing equipment prior to an event.
• Drive Results - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Adhere to health and safety regulations and wear appropriate PPE.
• Report all health and safety issues to the HSE Manager or Project Manager onsite.
• At times the technicians will work as part of a team on larger scale projects.
• Deliver World Class Service - Strives to exceed the expectations and needs of internal and external customers.
• Values People - Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.
• Do the Right Thing - Understands company processes, follows procedures and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
• See the Bigger Picture - Increases revenue by utilising floor up‑selling techniques.
• Works with clients to finalise invoices.

Kenntnisse

Customer service experience

Hospitality

Audio visual experience

Ausbildung

High School Diploma or GCSE equivalent

Tools

Audio visual equipment

Jobbeschreibung

Key Job Responsibilities

Equipment Operation

• Assist in cleaning, testing, maintaining, prepping and repairing equipment prior to an event
• Drive Results - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Do the Right Thing - Complies with all Company security and safety measures.
• Adhere to health and safety regulations and wear appropriate PPE.
• Report all health and safety issues to the HSE Manager or Project Manager onsite.
• At times the technicians will work as part of a team on larger scale projects.

Customer Service

• Deliver World Class Service - Strives to exceed the expectations and needs of internal and external customers.
• Values People - Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.

Systems Knowledge

• Do the Right Thing - Understands company processes, follows procedures and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
• See the Bigger Picture - Increases revenue by utilising floor up‑selling techniques.
• Works with clients to finalise invoices.

Disclaimer:
The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within
scope of work may be assigned at any time with or without notice, as necessitated by business demands.

Job Qualifications

• High School Diploma or GCSE equivalent required.
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio visual experience or equivalent in educational environment is preferred.