European Payroll Service Delivery Manager

Ramboll; Deutschland; Vor Ort; EUR 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Flexible hybrid/remote

Development opportunities

Leadership principles

Inclusive culture

Collaborative environment

Foundation-owned company

Zusammenfassung

Ramboll seeks a European Payroll Service Delivery Manager to ensure accurate, compliant payroll across Europe, interfacing with vendors and stakeholders in a hybrid/remote setup. You will own service performance, governance, and country onboarding, driving continuous improvement and payroll transformation within Ramboll’s Global Payroll & Benefits function.

Requires multi-country payroll experience, vendor management, and fluency in English and German; benefits include flexible hybrid/remote

Qualifikationen

• Experience delivering multi-country payroll operations in outsourced or vendor-led models.
• Experience managing third-party payroll vendors, contracts, SLAs, KPIs, and governance forums.
• Excellent English and German communication; ability to influence senior stakeholders.

Aufgaben

• Own the operational and governance relationship with external payroll providers.
• Manage payroll service performance via SLAs, KPIs, calendars, governance meetings, root-cause analysis, corrective actions, and continuous service improvement.
• Act as escalation and stakeholder contact for HR, Finance, ICT, vendors, and senior leaders.
• Support payroll transformation, country onboarding, acquisitions, integrations, migrations, automation, and AI-enabled improvements.
• Maintain payroll governance, controls, audit readiness, compliance-risk oversight, and disaster recovery planning.

Kenntnisse

Multi-country payroll

Vendor governance

Stakeholder management

Service governance

Incident management

Project delivery

Change management

English & German communication

Ausbildung

Payroll qualification (CIPP/IPASS)

Tools

Workday

Papaya Global

ServiceNow

Jobbeschreibung

European Payroll Service Delivery Manager

Location – Europe (Hybrid / Remote)

Reporting to: Global Head of Payroll & Benefits

Are you motivated by ensuring employees are paid accurately, compliantly, and on time across multiple countries? Are you excited by building scalable payroll service governance, strong vendor partnerships, and technology-enabled ways of working? Are you a collaborative leader who enjoys influencing stakeholders and driving continuous improvement?

If this sounds like you, or you’re curious to learn more, then this role could be the perfect opportunity. Join our Payroll & Benefits team as our new European Payroll Service Delivery Manager and work with us to close the gap to a sustainable future.

Your new role

As our new European Payroll Service Delivery Manager, you will ensure the successful delivery of payroll services across Europe, acting as the primary interface between Ramboll, payroll vendors and their local subcontractors, HR, Finance, ICT, and other key stakeholders. You will be part of our Global Payroll & Benefits function, working across a European hybrid and remote delivery model. In this role, you will own service performance, vendor governance, escalations, operational continuity, and continuous improvement initiatives. You will lead service governance, support payroll transformation and country implementations, and help strengthen processes, controls, and knowledge management across Ramboll’s European payroll landscape. This is a strong opportunity to shape payroll service excellence in a global, foundation-owned organisation where people, sustainability, and long-term thinking guide how we work.

Your key responsibilities will be:

• Owning the operational and governance relationship with external payroll providers, including service scope, contractual commitments, out-of-scope requests, and vendor accountability.
• Managing payroll service performance through SLAs, KPIs, payroll calendars, governance meetings, root-cause analysis, corrective actions, and continuous service improvement.
• Acting as a key escalation and stakeholder contact for HR, Finance, ICT, vendors, and senior business stakeholders across Europe, providing clear communication on risks, issues, upcoming changes, and improvement initiatives.
• Supporting payroll transformation, new country onboarding, acquisitions, integrations, payroll migrations, automation, AI-enabled improvements, and service readiness activities.
• Maintaining strong payroll governance, controls, audit readiness, compliance-risk oversight, operating procedures, knowledge transfer, disaster recovery planning, and service continuity.

About you

• Experience managing multi-country payroll operations or payroll service delivery, ideally within an outsourced or vendor-led operating model.
• Experience managing third-party payroll vendors, service contracts, SLAs, KPIs, governance forums, and performance improvement activities.
• Strong stakeholder management and influencing skills, with the ability to work confidently with HR, Finance, ICT, vendors, and senior business leaders.
• Proven ability to lead service governance, incident management, project delivery, service recovery, continuous improvement, and change initiatives.
• Excellent communication skills in English and German.

It would also be beneficial if you have experience with Workday, Papaya Global, ServiceNow, or similar HR/payroll technologies, experience within a shared services or global business services environment, a payroll qualification such as CIPP, IPASS or equivalent, or knowledge of European payroll compliance requirements.

What we can offer you

• Flexible work environment, including hybrid or remote ways of working where relevant to the role and location.
• Commitment to your development.
• Leaders guided by our Leadership Principles.
• A culture that welcomes you as the unique person you are.
• Inspiration from colleagues, clients, and projects.
• The long-term thinking of a foundation-owned company.
• The opportunity to shape payroll service excellence across Europe.
• Collaboration with international stakeholders and exposure to modern HR and payroll technologies.

Equality, Diversity, and Inclusion

Equality, diversity, and inclusion are at the heart of what we do. At Ramboll, we believe that diversity is a strength and that different experiences and perspectives are essential to creating truly sustainable societies. We are committed to providing an inclusive and supportive work environment where everyone is able to flourish and reach their potential. We also know how important it is to achieve the right balance of where, when, and how much you work. At Ramboll, we offer flexibility as part of our positive and inclusive approach to work. We invite applications from candidates of all backgrounds and characteristics. Please let us know if there are any changes we could make to the application process to make it more comfortable for you. You can contact us at [e-mail] with such requests.