Epic Ambulatory / Care Link Analyst

TEKsystems; Deutschland; Hybrid; EUR 83.000 - 93.000; Teilzeit

Zusammenfassung

TEKsystems is seeking an experienced Epic Ambulatory / EpicCare Link Analyst to support our Epic environment, focusing on design, build, testing, and optimization for ambulatory and provider access platforms.

The ideal candidate will manage a ticket queue independently, have strong ServiceNow skills, and support onsite during the November Go-Live period in a hybrid role based out of New York.

Qualifikationen

• 3+ years of Epic Ambulatory Analyst experience.
• Experience within a large integrated healthcare system.
• Strong understanding of outpatient clinical workflows.
• Experience supporting Epic implementations, conversions, and Go-Lives.
• Knowledge of Epic interoperability and provider portal workflows.
• Self-starter with the ability to manage priorities in a fast-paced environment.

Aufgaben

• Design, build, configure, test, and maintain Epic Ambulatory and EpicCare Link applications.
• Analyze clinical and operational workflows and translate requirements into Epic solutions.
• Manage incidents, requests, and enhancements through ServiceNow.
• Independently pick up and close tickets from the queue.
• Troubleshoot issues and perform root cause analysis.
• Collaborate with clinicians and IT to optimize workflows and system performance.
• Participate in system upgrades, testing and Go-Live activities.
• Provide end-user support for physicians and staff.

Kenntnisse

Epic ambulatory

Outpatient ambulatory

Epic CareLink

ServiceNow

Build

Support

Communication

Travel

Tools

ServiceNow

Jobbeschreibung

TEKsystems is seeking an experienced Epic Ambulatory / EpicCare Link Analyst to support our clients Epic environment. This individual will be responsible for the design, build, testing, implementation, optimization, and support of Epic Ambulatory and EpicCare Link applications. The analyst will work closely with operational and clinical stakeholders to translate business requirements into effective system solutions, troubleshoot issues, and drive workflow improvements across outpatient settings and community provider access platforms.

The ideal candidate is highly accountable, proactive, and comfortable managing a ticket queue independently. Strong communication skills and ServiceNow experience are critical. This position will require onsite support during the November Go-Live period.

Key Responsibilities

• Design, build, configure, test, and maintain Epic Ambulatory and EpicCare Link applications.
• Analyze clinical and operational workflows and translate business requirements into Epic solutions.
• Manage and resolve incidents, requests, and enhancement tickets through ServiceNow.
• Proactively monitor work queues and independently pick up and close tickets without requiring assignment.
• Troubleshoot application issues and perform root cause analysis.
• Collaborate with clinicians, operational stakeholders, and IT teams to optimize workflows and system performance.
• Participate in system upgrades, testing, implementation activities, and application maintenance.
• Provide end-user support and issue resolution for physicians, clinical staff, and community providers.
• Document build decisions, workflows, configuration changes, and support activities.
• Support Go-Live activities onsite, including command center coverage and end-user support.

Preferred Qualifications

• 3+ years of Epic Ambulatory Analyst experience.
• Experience within a large integrated healthcare system.
• Strong understanding of outpatient clinical workflows.
• Experience supporting Epic implementations, conversions, and Go-Lives.
• Knowledge of Epic interoperability and provider portal workflows.
• Self-starter with the ability to manage priorities in a fast-paced environment.

Skills

Epic, Outpatient Ambulatory, Epic Carelink, Servicenow, Build, Support, Communication

Top Skills Details

Epic, Outpatient Ambulatory, Epic Carelink, Servicenow, Build, Support

Additional Skills & Qualifications

Strong Communication Skills and ability to travel.

Experience Level

Expert Level

Job Type & Location

This is a Contract position based out of New York, NY.

Pay and Benefits

The pay range for this position is $70.00 - $78.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in New York,NY.

Application Deadline

This position is anticipated to close on Sep 8, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.