Enterprise Client Success Executive

Meltwater; Deutschland; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

26 days PTO

Health coverage

Company pension 30%

Birthday day off

CalmApp access

Hybrid work schedule

Family leave

Job summary

Meltwater in Berlin is seeking an Enterprise Client Success Executive to drive long-term value for our clients after sale, aligning with business objectives and promoting growth. You’ll nurture key stakeholders, act as trusted advisor, and guide customers toward achieving KPIs, renewals, and expansion.

You will collaborate with internal teams, conduct business reviews, identify renewal risks, and champion customer feedback to improve products and services.

Qualifications

• Bachelor's degree or higher.
• 7-10+ years in Management Consulting, Customer Success, Account Management, or related client-facing roles.
• Proven experience managing complex, multi-regional client portfolios.
• Excellent written and verbal communication in English and German.

Responsibilities

• Collaborate with internal teams to align account activities with each customer's business objectives.
• Execute agreed plans within set timelines.
• Develop joint impact plans for top accounts and ensure value delivery.
• Guide customers on new features to maximize value and adoption.
• Monitor adoption trends and offer tailored recommendations.
• Identify renewal risks and work with sales to secure renewals.
• Identify opportunities for upselling and expansion with named Account Executives.
• Conduct regular customer business reviews for transparency and alignment.
• Channel customer feedback to drive product and service improvements.

Skills

Relationship management

Cross-functional collaboration

English & German proficiency

Client portfolio management

Education

Bachelor's degree or higher

Job description

Description

Join us as an Enterprise Client Success Executive, where you'll play a crucial role in driving value and fostering long-term partnerships with our esteemed clientele. As a CSE, you'll be at the forefront of the post-sale lifecycle, dedicated to ensuring the success of our customers' investments, aligning with their business objectives, and facilitating organizational growth.

Your primary focus will be on nurturing relationships with key stakeholders, serving as a trusted advisor to our customers, and deeply understanding their unique business needs. By leveraging your expertise and insights, you'll guide our clients towards achieving their KPIs, driving retention, renewal, and growth across your portfolio.

At Meltwater, we believe in personal and professional growth, and as an Enterprise Client Success Executive, you'll have access to a supportive ecosystem that promotes mentorship, skill development, and inclusive leadership.

Join our team of experienced professionals and accomplished leaders as we embark on a journey of continued success and client satisfaction.

What You'll Do:

• Collaborate closely with internal teams to align account activities with each customer's unique business case and strategic objectives.


• Execute meticulously on agreed-upon plans, adhering to mutually agreed timelines with the customer.


• Develop and maintain comprehensive joint impact plans for your top accounts within your portfolio, ensuring ongoing alignment and value delivery.


• Proactively inform and guide customers on new features and releases to enhance their experience and maximize value.


• Monitor adoption and utilization trends, offering tailored recommendations based on each customer's evolving business needs.


• Identify potential renewal risks and retention challenges, collaborating closely with internal and sales teams to secure successful renewals.


• Identify opportunities for upselling and expansion, enabling named Account Executives to drive growth effectively.


• Conduct regular, insightful customer business reviews to foster transparency, alignment, and mutual success.


• Act as the primary advocate for customers, channeling their feedback and insights to drive continuous improvement across all areas, including product development and service delivery.

What You'll Bring:

• A Bachelor's degree or higher is preferred for this role.


• An extensive professional history spanning 7-10+ years, showcasing a diverse array of experiences in roles such as Management Consulting, Customer Success, Account Management, Business Development, or other client-facing positions.


• Demonstrated proficiency in effectively managing complex, multi-divisional, and multi-geographical client portfolios.


• A talent for seamless collaboration with cross-functional teams, including Sales, Product, Marketing, and Services, driving collective success.


• Thrive in fast-paced environments, exhibiting agility in multitasking and embracing diverse responsibilities.


• Exhibit industry-specific expertise in areas such as media monitoring, SaaS, PR, or Marketing.


• Bonus points for previous experience in Project Management, enriching your profile.


• Excellent written and verbal communication skills in English and German.


• Openness to embrace our hybrid work schedule, requiring presence in the office one day per month.


• The ability to legally work in the country of hire is required for this position.

What We Offer:

• Enjoy 26 days of annual paid time off plus an additional day off on your birthday!


• Enjoy national and global health coverage through our statutory health insurance, ensuring your well-being wherever you are.


• Benefit from a 30% employer contribution to our Company Pension scheme (BAV).


• Enjoy an additional day off on your birthday, promoting a healthy work-life balance.


• Complimentary CalmApp subscription for you and your loved ones because mental wellness matters.


• Energetic work environment with a hybrid work style, providing the balance you need.


• Benefit from our family leave program, which grows with your tenure at Meltwater.


• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Where You'll Work: Bruckenstrae 6, 10179 Berlin

Our Story

At Meltwater, we believe that when you have the right people in the right environment, great things happen.

Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.

Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way.

We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.

We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career.

We are Meltwater. Inspired by innovation, powered by people.

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

We may use AI to assist in aspects of our hiring process, such as reviewing candidate information, capturing interview notes, and supporting interview activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.