Enterprise Account Manager

Embedded Shishya; Deutschland; Hybrid; EUR 86.000 - 95.000; Vollzeit

Benefits dieser Stelle

Hybrid options

Equity

Quarterly bonuses

Zusammenfassung

Tive is seeking an Enterprise Account Manager to serve as a strategic consultant for enterprise customers. You will manage onboarding, drive retention, and grow loyalty by optimizing product adoption and tracking value across the customer lifecycle. This role offers performance-based compensation and cross-functional exposure.

The position emphasizes building strong relationships, pursuing upsell opportunities, and contributing to revenue retention with a customer-centric, data-driven approach.

Qualifikationen

• 2+ years in an Enterprise Account Management/Customer Success role.
• Experience in B2B SaaS; shipping/logistics experience a plus.
• Proven track record of driving revenue retention.
• Strong communication and data-driven decision making.

Aufgaben

• Onboarding new clients and evaluating customer needs.
• Cultivating healthy customer relationships and renewals.
• Managing customer product and service orders.
• Identifying upsell opportunities and growing strategic accounts.
• Overseeing contract renewals and customer loyalty initiatives.
• Re-engaging inactive customers and maintaining retention.
• Collaborating with cross-functional teams to deliver value.
• Acting as a customer advocate to ensure satisfaction.

Kenntnisse

Enterprise Account Mgmt

Customer Success

Communication skills

Data-driven insights

Cross-functional collaboration

Revenue retention

Ausbildung

Bachelor's Degree in a related field

Jobbeschreibung

At Tive, we imagine a fully-transparent world in which everything and everyone is connected. We innovate beyond what the world thought possible—so what people hold near and dear arrives on time and in full.

We believe (and live!) four core values:

• Transparency First: We make everything visible so that everyone can operate better
• Always strive to make things simpler
• We are One Team, we have each other's backs
• Relentless iteration to optimize and improve

Whether shipped by road, rail, ocean, or air, Tive reduces shipment delays, minimizes rejected loads, and decreases theft, damage, and spoilage. Our customers count on Tive to ensure that their shipments are delivered on time and in full—because every shipment matters.

As an EnterpriseAccount Manager, you will be a strategic consultant for enterprise level customers. This role focuses on ensuring customer satisfaction, driving retention, and building loyalty by optimizing product adoption and tracking value derived from Tive’s solutions. From onboarding to renewal, you will manage customer accounts, help them achieve their goals, and contribute to revenue retention and growth. This position offers a dynamic, collaborative environment with exposure to all aspects of the business and performance-based compensation.

Responsibilities:

• Onboarding new clients.
• Evaluating and analyzing customer needs.
• Cultivating healthy customer relationships.
• Managing customers product and service orders.
• Identifying upsell opportunities and growing strategic accounts.
• Managing customer contract renewals.
• Promoting customer loyalty and building trust and transparency with clients.
• Acting as a customer advocate by re-engaging customers who seem to be inactive.
• Maintaining client retention.

Qualifications:

• 2+ years in an Enterprise Account Management/Customer Success role, preferably in B2B SaaS companies.
• Experience working in shipping logistics is a plus.
• Success in optimizing products and services based on client needs.
• Demonstrated success working with cross-functional teams and building strong relationships internally and externally.
• Proven track record of delivering results (including revenue targets) and significantly contributing to Customer revenue retention.
• Bachelors’ Degree in a related field preferred.
• Strong communication skills.
• A passion for data-driven insights.
• A solutions-oriented, customer-service and can-do attitude.

Compensation:

$100,000-$110,000 base salary plus quarterly bonuses

The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

What does Tive offer?

• A chance to join what may very well turn out to be the most important company in your career.
• The autonomy and resources to build what you know how to build.
• Work with a committed global team that have each others back.
• Office-based or hybrid options. Your choice.
• Competitive equity to ensure all of our employees have a sense of ownership in the long-term success of Tive’s growth.

We celebrate diversity, and consider it key to our success as both a team and a company. We are proud to be an equal-opportunity employer, and we are committed to creating an inclusive environment of mutual respect for all employees.