EMEA Service Director (d/f/m)

Danaher; Düsseldorf; Remote; EUR 80.000 - 100.000; Vollzeit

Zusammenfassung

A leading life sciences company is seeking a Service Director for its EMEA operations. The ideal candidate will manage service field operations, ensure customer satisfaction, and optimize profitability. Applicants should have significant leadership experience in global organizations and be fluent in English, with German preferred. This position offers remote work flexibility and requires travel within the EMEA region.

Qualifikationen

• 10+ years of experience in a global organization.
• Experience managing a field service organization.
• Fluency in English; German preferred.

Aufgaben

• Manage all LMS Field Operations related to Service.
• Oversee an organization of 120 staff.
• Pursue customer feedback to ensure satisfaction.
• Maintain knowledge of contractual obligations.
• Optimize regional Service P&L.

Kenntnisse

Leadership

Relationship management

Coaching

Conflict resolution

Negotiation

Ausbildung

Undergraduate degree

Master’s degree

Jobbeschreibung

For over 17 years, Leica Microsystems has helped shape the future by developing ground-breaking optical and digital solutions. As a global leader, we’re driven by continuous improvement to excite our customers and to create the best work environment for our people. Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success.

Leica Microsystems is one of the market leaders in microscopy, imaging, and analysis. We reveal the invisible and empower our customers to create a better and healthier world. Together with our customers, we transform scientific discovery. We empower surgeons to make well-informed decisions in life-changing procedures. We enable users to gain insights that help answer key questions concerning development and engineering. All of this is achieved with cutting-edge microscopes and AI-based image analysis.

Want to be part of a company whose products are part of cutting-edge research worldwide? Join Leica Microsystems in our commitment to brilliant solutions and insights.

Leica Microsystems is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development, and delivery of solutions that safeguard and improve human health.

We currently offer the following position at our office in any major European location (Germany, UK, Italy), which will be REMOTE.

Service Director, EMEA

Come join a fantastic team! Are you passionate about building, developing, and managing an organization that strives to be best in class? Do you enjoy excelling in customer satisfaction and improving quality by addressing root causes of product and process issues? We are seeking a leader skilled at building and maintaining relationships at all levels, coaching, negotiating, resolving conflicts, team building, and more.

YOUR RESPONSIBILITIES

• The LMS EMEA Service Director manages all LMS Field Operations related to Service, including profitable growth of service revenue, installation of new and demonstration equipment in EMEA, service contract repairs/refurbishment within SLAs, demand service, and warranty repairs.
• Manage and oversee an organization of 120 staff, including Field Service Managers, Engineers, Customer Service, and Service Contract Sales, ensuring satisfactory performance, objectives, revenue, and profit targets.
• Actively pursue customer feedback to ensure high satisfaction and incorporate Danaher Business Systems Tools into daily work.
• Maintain knowledge of contractual obligations to respond and fulfill agreements with Customers, Dealers, and Third Parties.
• Own and optimize the regional Service P&L, achieving financial objectives to generate above-market growth.
• Recommend purchases and allocations of spare parts and supplies, maintaining or exceeding contractual commitments and customer expectations.
• Establish close working relationships with Sales Management and Business Unit Management to address issues, create a team atmosphere, and capitalize on sales opportunities.

YOUR PROFILE

• You have successfully completed an undergraduate degree; a Master’s degree is a plus.
• You have at least 10 years of experience working for a global organization.
• You have experience managing and developing customer-facing organizations.
• Previous experience managing a field service organization and customer relationships is strongly preferred.
• You are fluent in English and, if possible, German.

Travel: Willingness and ability to travel up to 40% within EMEA territory.

GET MORE INSIGHT

Learn more about what we do and who we are by watching our company video “We Are Leica”: https://www.youtube.com/watch?v=1zHmalqMXN4

Interested in discovering new opportunities in an innovative, team-oriented environment? Apply online — we look forward to your application!

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Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers worldwide to solve complex challenges and bring science to life.

For more information, visit www.danaher.com.