EMEA Regional Molecular Trainer ADx

BD; Heidelberg; On-site; EUR 65,000 - 99,000; Full time

Job summary

Waters is seeking an EMEA Molecular Trainer ADx to design, develop and deliver high‑quality molecular diagnostics training for Field Service Engineers, Technical Instrument Specialists and regional support teams across EMEA. The role is based in Heidelberg, Germany or Drachten, Netherlands, with occasional travel across EMEA to deliver training and provide support.

You will build training content, maintain materials, and coach regional trainers to strengthen platform knowledge, troubleshooting

Qualifications

• Experience in molecular diagnostics, laboratory automation, field service, or technical training.
• Knowledge of Windows and Microsoft Office applications.

Responsibilities

• Design, develop and deliver molecular training across EMEA.
• Build and maintain training content and materials.
• Coach regional trainers to improve TR readiness and consistency.
• Support training for new products and software releases.

Skills

Molecular diagnostics

Field service

Technical training

Customer focus

Cross-cultural

Education

Engineering degree

Tools

Windows

Microsoft Office

Job description

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Role and responsibilities

As part of the ADx Technical Services team, reporting to the EMEA Regional Support and Training Manager, you will design, develop and deliver high-quality molecular diagnostics technical training for Field Service Engineers, Technical Instrument Specialists, Customer Remote Support associates and regional support teams across EMEA. The role focuses on strengthening molecular platform capability, improving service readiness, supporting consistent troubleshooting discipline and enabling associates to deliver reliable customer outcomes across the installed base.

As the Molecular Trainer, you will build and maintain training content, deliver classroom and hands‑on technical training, support new product and software readiness, coach regional trainers and specialists, and create training programmes that improve EMEA Technical Service capability by strengthening platform knowledge, troubleshooting discipline and service execution consistency.

Your specific responsibilities will consist of:

Role priorities: consistent molecular technical training across EMEA; improved service readiness for molecular platforms; strengthened regional expert capability; effective knowledge transfer that supports faster, more accurate troubleshooting and reduced escalation dependency.

Acquiring, maintaining and transferring knowledge

• Maintain advanced knowledge of ADx molecular diagnostic platforms, workflows, software, connectivity, service procedures and troubleshooting methods.
• Keep molecular platform knowledge current through field feedback, service bulletins, product updates, quality notifications and collaboration with global subject matter experts.
• Participate in molecular technical forums to share best practices, training needs, issue trends and resolution strategies.
• Build and sustain an EMEA molecular training and expert network with Customer Remote Support, Field Service, Country Product Technical Specialists and regional trainers to accelerate knowledge transfer and consistent support execution.

Training

• Develop, maintain and deliver molecular technical training covering installation, maintenance, system operation, troubleshooting, workflow, connectivity and escalation handling.
• Create and update training materials, practical exercises, assessments, trainer guides and knowledge resources that improve EMEA Technical Service capability and remain aligned with current service documentation and quality requirements.
• Coach regional trainers, Technical Instrument Specialists and Field Service Engineers to deliver consistent molecular training and reinforce standard troubleshooting approaches.
• Communicate molecular technical guidelines, procedures, service resources and documentation to field‑based and remote support associates.

Organizational support

• Support technical and training readiness for molecular new products, software releases, upgrades and service campaigns, including prelaunch activities and regional readiness reviews.
• Partner with Regional Support, Customer Remote Support, Field Service, Application, Sales and Marketing teams to ensure training supports business needs, customer continuity and service execution.
• Monitor training feedback, service trends and recurring knowledge gaps to improve training content, learning effectiveness and regional capability development.

Remote support, diagnostics & troubleshooting capability

• Work closely with Customer Remote Support and Field Service to embed molecular troubleshooting discipline, remote diagnostics practices, log review methods and first‑time resolution principles into training programmes.
• Translate complex molecular technical issues and lessons learned into practical training modules, case studies and knowledge resources.
• Support escalations when needed by helping identify training gaps, reinforcing correct troubleshooting processes and sharing learning back into the regional training curriculum.

Field corrective actions, upgrades & service readiness

• Support Regional Support in preparing training and communication packages for molecular field corrective actions, upgrades, software updates and service campaigns.
• Maintain compliance with ADx quality regulations and molecular platform‑specific service, documentation, training and escalation requirements.

Functional administrative reporting

• Manage personal planning and training delivery schedules in agreement with the Manager.
• Follow administrative processes for training records, course documentation, learning assessments, ServiceMax‑related knowledge capture, technical reporting and training effectiveness feedback.

Requirements (qualifications / experience)

• Engineering degree in electromechanics, electronics, automation, software, physics, biomedical science or equivalent experience.
• Experience in molecular diagnostics, laboratory automation, field service, technical support or technical training is strongly preferred.
• Experience with PC hardware, software, LIS, networking, middleware, database management and automated workflow connectivity is desirable.
• Willing to undertake occasional travel across EMEA to deliver molecular training and provide occasional support when required.
• Knowledge of Windows and common Microsoft Office applications, including Excel, OneNote, Outlook, PowerPoint, SharePoint and Word.
• Strong customer focus, analytical problem‑solving skills, collaborative mindset, ability to multitask, and openness to diversity and different cultures.
• Discipline in creating, using and implementing processes that promote a safe working environment across the organization.
• Effective presentation, training, facilitation and teaching skills.
• Effective organization and planning skills.
• Excellent written and verbal communication skills.

Location of the EMEA Molecular Trainer ADx:

• The EMEA Molecular Trainer can be based in Drachten, Netherlands or Heidelberg, Germany. Occasional travel may be needed across EMEA to deliver training and provide occasional support.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face‑to‑face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

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Primary Work Location

DEU Heidelberg - Tullastrasse

Additional Locations

NLD Drachten - Kraaiheide

Work Shift

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance‑based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."

Salary Range Information

€65,000.00 - €99,125.00 EUR Annual