EAP Telephone Counsellor

Bupa; Deutschland; Hybrid; EUR 29.000 - 39.000; Vollzeit

Benefits dieser Stelle

25 days holiday (pro-rata)

Bupa health insurance

Enhanced pension and life cover

Travel cost support

Performance-based bonus

Monthly supervision

CPD support

Hybrid office/home working

Induction and training

Zusammenfassung

Bupa is seeking a counsellor to deliver the Employee Assistance Programme to clients, providing telephonic and on-site support to employees with mental health and wellbeing needs.

You will manage your own caseload, conduct 20-minute assessments, signpost to further support, and work across flexible shifts including some weekends.

The role emphasizes professional standards, regulatory compliance, and opportunities for development within a supportive wellbeing-focused environment.

Qualifikationen

• Recognised counselling diploma qualification (Level 4) or higher.
• BACP/UKCP Registration is essential; working towards accreditation is preferred.
• Rich and varied experience of counselling different sectors with complex cases.

Aufgaben

• Answering EAP inbound calls in a busy contact centre environment and providing immediate therapeutic support to callers.
• Half days to conduct 20 minute assessments, approx. 6 per half day.
• Assessing client's well-being needs using structured mental health assessments to make evidence-based therapy recommendations.
• Providing one-off counselling advice and support (not contracted counselling).
• Triaging and assessing callers to the EAP helpline to signpost for further support on a wide range of issues.
• Assessing and managing risk to clients and others as required
• Owning your own case load of clients
• Diary management
• Booking clients into internal diaries of your own or others within the team
• Administration work, in the event of DNA's Late cancellations or gaps in sessions
• Working in adherence to professional standards and compliance with regulatory framework
• You will also be expected to cover weekend shifts as part of the 6 weekly rota - currently 1 weekend in 4/6
• (BACP Registered or equivalent)
• Permanent : Full and Part time hours (Minimum of 3 days per week) available with a fixed protected non-working days each week
• Working hours - Between 7am - midnight on a rota basis with a mix of early, mid and late shifts
• Salary - £29,350 based on a full time equivalent,

Kenntnisse

Counselling

Telephone counselling

MS Teams

MS Office

Risk assessment

Ausbildung

Counselling diploma Level 4

BACP/UKCP Registration

Tools

MS Teams

Skype

MS Office

Jobbeschreibung

An opportunity to really make a difference to people's lives, while continuing in your own clinical career development. You'll deliver the Employee Assistance Programme (EAP) service to Bupa clients in need of support with their mental health and wellbeing, through solution focussed approaches and techniques. Every day is different, and each call is unique in supporting large and small companies with their employees' mental health and wellbeing ranging from supporting those living with physical and mental health needs through to helping to achieve working life resilience and assistance with legal and financial worries. This role is a wonderful opportunity to really make a difference to people's lives. You'll deliver the EAP (Employee Assistance Programme) service to Bupa clients in accordance with Bupa policies and procedures and also own your own case load of clients within EAP, from EAP clients to Oncology clients. You'll help us make health happen by:

Responsibilities

• Answering EAP inbound calls in a busy contact centre environment and providing immediate therapeutic support to callers
• Half days to conduct 20 minute assessments, approx. 6 per half day.
• Assessing client's well-being needs using structured mental health assessments to make evidence-based therapy recommendations.
• Providing one-off counselling advice and support (not contracted counselling)
• Triaging and assessing callers to the EAP helpline to signpost for further support on a wide range of issues.
• Assessing and managing risk to clients and others as required
• Owning your own case load of clients
• Diary management
• Booking clients into internal diaries of your own or others within the team
• Administration work, in the event of DNA's Late cancellations or gaps in sessions
• Working in adherence to professional standards and compliance with regulatory framework
• You will also be expected to cover weekend shifts as part of the 6 weekly rota - currently 1 weekend in 4/6
• (BACP Registered or equivalent)
• Permanent : Full and Part time hours (Minimum of 3 days per week) available with a fixed protected non-working days each week
• Working hours - Between 7am - midnight on a rota basis with a mix of early, mid and late shifts
• Salary - £29,350 based on a full time equivalent,

Qualifications

• Recognised Counselling diploma qualification (Level 4) or higher
• BACP/UKCP Registration is essential; working towards accreditation is preferred - BACP Individual or Student Membership is not sufficient
• Rich and varied experience of Counselling different sectors of and clients in society - experience with complex cases
• Preferably previous experience working on a similar in-bound telephone counselling service
• Flexible attitude to work the shifts required
• Strong IT skills - experienced using MS Teams, Skype and MS Office packages - this is a busy computer and phone-based role

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more:

Benefits

• 25 days holiday (pro-rata), increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life assurance
• Support with travel costs via a season ticket loan or cycle2work
• Performance-based bonus
• Monthly supervision paid for
• Up to 100% of accreditation application paid for
• Blended office and home working options available
• Full induction and training provided
• Support with your CPD
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts
• Opportunities for career development around Bupa
• Option to join dental insurance scheme at a discounted rate
• Access to our Digital GP platform on your mobile
• Emotional wellbeing support
• Access to family mental health line
• Financial wellbeing channels
• Support for carers

Time Type: Full time