Senior Director, Customer Services

Brenntag; Essen; Remote; EUR 80.000 - 120.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Senior Director of Customer Services to lead the development and execution of a world-class customer service agenda. This pivotal role involves strategizing policies and procedures to enhance customer experience, overseeing performance metrics, and ensuring alignment across global business units. The ideal candidate will have extensive experience in customer service management, with a focus on training and quality assurance. Join this dynamic team and make a significant impact on customer satisfaction and service excellence.

Qualifikationen

• Extensive experience in leading customer service teams and enhancing service quality.
• Proven track record in developing effective policies and performance metrics.

Aufgaben

• Strategize and implement policies for top-quality customer service.
• Oversee performance metrics and ensure alignment across regions.

Kenntnisse

Customer Service Management

Strategic Planning

Performance Metrics Development

Training and Quality Assurance

Jobbeschreibung

Here at Brenntag, we currently have an opening for a Senior Director, Customer Services.

This role will lead and steer the overall planning, development, performance, and maintenance of the Customer Services agenda in BSP.

Please note that this role can be based anywhere in the world, but ideally within Europe.

YOUR ROLE & RESPONSIBILITIES

1. Strategize and plan policies and procedures to facilitate a ‘Top of Class’ quality customer service experience.
2. Lead the conceptualization of performance metrics and service levels/requirements.
3. Provide global oversight and alignment of relevant training and quality assurance programs.
4. Act as the global liaison between Customer Services and BSP Business Units.
5. Oversee Customer Services in respective regions.

YOUR PROFILE

• Multiple years of experience within Customer Services Management.