E-commerce Account Manager

BSI Merch & Artist Services; Berlin; Vor Ort; EUR 52.000 - 76.000; Vollzeit

Benefits dieser Stelle

Office in Friedrichshain-Kreuzberg

Monthly team lunches

Discounts on BVG Ticket & Urban Sports

Growth opportunities

Zusammenfassung

BSI Merch & Artist Services runs official D2C Shopify stores for major artists and manages around 200 stores for clients. Berlin-based, full-time, reporting to the Head of Operations.

You will own client relationships, coordinate store setup, product ingestion, warehouse readiness and presales campaigns, advising on chart eligibility while guiding design, logistics and customer service teams.

Qualifikationen

• Hands-on Shopify experience and knowledge of chart reporting rules.
• Practical grasp of inventory and fulfilment processes.
• Experience in music, merchandise, or with a label/artist management helps.
• Excellent organisation to coordinate 200 stores and multiple launches.

Aufgaben

• Be the single point of contact for our key clients on the UK and EU side.
• Coordinate store design, product ingestion, warehouse and customer service teams.
• Own the outcome and ensure campaigns, presales and chart eligibility are executed.
• Guide cross-functional teams to keep stores and launches moving smoothly.

Kenntnisse

Shopify experience

Chart reporting knowledge

Inventory & Fulfilment management

Strong organisational skills

Tools

Shopify

Jobbeschreibung

BSI Merch & Artist Services runs official D2C Shopify stores for some of the biggest artists in the world, and around 200 of those stores we run on behalf of our clients. We need someone to own those relationships.

Tasks

You'll be the single point of contact for our key clients on the UK and EU side: taking the brief, getting stores set up and configured properly, getting products ingested, making sure the warehouse is ready, running presales and No Purchase Necessary campaigns, advising on chart eligibility and making sure the customer service team knows what's coming. You won't do all of it yourself. You'll coordinate our store design, product ingestion, warehouse and customer service teams, and you'll own the outcome.

Berlin based, full time, competitive salary. Reports to the Head of Operations.

Requirements

You'll need hands-on Shopify experience, a working knowledge of chart reporting rules (Official Charts Company and Billboard), a practical grasp of inventory and fulfilment, and the kind of organisation that keeps 200 stores and dozens of launches moving without anything slipping. Experience in music, merchandise or with a label or artist management company helps. A love of live music helps too. Most of us have one.

Benefits

• A welcoming and creative work environment in our Berlin office, located in the heart of Friedrichshain-Kreuzberg
• Monthly team lunches and occasional social events
• Discounts on monthly BVG Ticket & Urban Sports Club
• A supportive, friendly atmosphere where your contributions matter and your growth is encouraged
• Be part of a dynamic artist services & merchandise company working on exciting projects with a passionate team