Dutch Speaking Customer Service Representative – Lisbon (On-site)

Cross Border Talents; Köln; Vor Ort; EUR 1.000 - 2.000; Vollzeit

Zusammenfassung

A recruitment agency is seeking a Dutch Speaking Customer Service Representative for their on-site team in Lisbon. The candidate will be responsible for managing customer inquiries effectively in Dutch, ensuring customer satisfaction, and collaborating with internal teams. This role requires a minimum Dutch language proficiency (C2 level) and offers a fixed-term contract with a competitive salary and bonus structure. Relocation support is available for the right candidate.

Leistungen

Performance bonus

Complexity bonus

Relocation support

Qualifikationen

• Dutch C2 level is mandatory.
• Good level of English expected.
• Availability to work in rotational shifts.

Aufgaben

• Handle customer inquiries via phone, email, or chat in Dutch.
• Provide accurate information and resolve issues timely.
• Collaborate with internal teams when needed.

Kenntnisse

Dutch C2 level

Good level of English

Strong communication skills

Problem-solving skills

Customer-oriented mindset

Jobbeschreibung

Dutch Speaking Customer Service Representative – Lisbon (On-site)

Location: Lisbon, Portugal
Work Model: On-site
Start Date: 8 January 2026

Working Hours

• Monday to Friday: 08:00 AM – 08:00 PM (Rotational shifts)
• Saturday & Sunday: 08:00 AM – 05:00 PM
• Days Off: 2 rotational days

Role Overview

As a Customer Service Representative, you will be responsible for delivering high-quality customer support, handling inquiries efficiently, and ensuring a positive customer experience in Dutch. No previous experience is required.

Responsibilities

• Handle customer inquiries via phone, email, or chat in Dutch
• Provide accurate information and resolve issues in a timely manner
• Ensure high levels of customer satisfaction
• Document customer interactions according to internal procedures
• Collaborate with internal teams when needed

Requirements

• Dutch C2 level (mandatory)
• Good level of English
• Strong communication and problem-solving skills
• Customer-oriented mindset
• Availability to work in rotational shifts

Contract & Compensation

• Contract Type: Fixed-term contract (CDD) – 6 months
• Base Salary: 1,100 € per year (paid over 14 months)
• Performance Bonus: 135 € per year (14 months)
• Complexity Bonus: 120 € per year (11 months)

Relocation Support

Relocation support is available. Full details will be shared in the next step of the process.