Dutch Speaking Customer Service Representative

Essence Coaching Group; Köln; Hybrid; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

An international customer service firm is seeking a Dutch Speaking Customer Service Representative. In this role, you will assist customers with booking inquiries, ensuring a smooth experience across communication channels. Candidates must possess strong communication and problem-solving skills in Dutch and English, with a customer-first mindset. The position offers competitive salary, relocation support to Athens, and a multicultural work environment with a focus on professional development.

Leistungen

Relocation support

Competitive salary

Paid training

International work environment

Career development

Lifestyle opportunity

Qualifikationen

• Previous customer service or hospitality experience is a plus.
• Willingness to work rotating shifts.

Aufgaben

• Handle customer inquiries via phone, email, and chat.
• Support customers with reservations, changes, cancellations, and payments.
• Resolve customer issues efficiently and professionally.
• Ensure accurate documentation and compliance with procedures.
• Manage multiple customer interactions daily with empathy and care.
• Work closely with colleagues to maintain high service standards.

Kenntnisse

C1/C2 level of Dutch

Good level of English

Strong communication skills

Problem-solving skills

Customer-first mindset

Team spirit

Jobbeschreibung

Dutch Speaking Customer Service Representative

Location: Athens, Greece
Schedule: Monday – Sunday, 08:00–00:00 (rotational shifts)
Salary: 1,500 Eurogross per month

About the Job

Are you a Dutch speaker ready for an international career move? Join a dynamic, multicultural team in Athens and support customers of a global travel platform. This role offers relocation support, paid training, and the opportunity to gain valuable international experience while living in one of Europe’s most vibrant cities.

You will play a key role in delivering excellent customer service by assisting users with booking‑related inquiries and ensuring a smooth, positive experience across all communication channels.

What You’ll Do

• Customer Support: Handle customer inquiries via phone, email, and chat.
• Booking Assistance: Support customers with reservations, changes, cancellations, and payments.
• Problem Solving: Resolve customer issues efficiently and professionally.
• Quality & Accuracy: Ensure accurate documentation and compliance with procedures.
• High‑Volume Interaction: Manage multiple customer interactions daily with empathy and care.
• Team Collaboration: Work closely with colleagues to maintain high service standards.

What You’ll Bring

• Language Skills: C1/C2 level of Dutch and good level of English.
• Customer‑First Mindset: Strong communication and problem‑solving skills.
• Experience: Previous customer service or hospitality experience is a plus.
• Flexibility: Willingness to work rotating shifts.
• Professionalism: Calm, solution‑oriented approach.
• Team Spirit: Comfortable working in a multicultural environment.

Perks and Benefits

• Relocation Support: Assistance with moving to Greece and settling in Athens.
• Competitive Salary: 1,500 Eurogross per month.
• Paid Training: Full onboarding and continuous support.
• International Work Environment: Multicultural and inclusive workplace.
• Career Development: Build valuable customer service experience.
• Lifestyle Opportunity: Live and work in sunny Athens.