Dutch Speaking Customer Service Representative

Essence Coaching Group; Berlin; Vor Ort; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A dynamic international company is seeking a Dutch Speaking Customer Service Representative to join their team in Athens. The role involves assisting customers with booking inquiries across various channels, ensuring excellent service quality. Ideal candidates should have strong communication skills, a customer-first mindset, and a willingness to work rotating shifts. The position offers relocation support, competitive salary, and a multicultural work environment.

Leistungen

Relocation Support

Paid Training

Career Development

Qualifikationen

• Experience in customer service or hospitality is a plus.
• Willingness to work rotating shifts.
• Calm, solution-oriented approach required.

Aufgaben

• Handle customer inquiries via phone, email, and chat.
• Support customers with reservations, changes, and cancellations.
• Resolve customer issues efficiently and professionally.
• Ensure accurate documentation and compliance with procedures.
• Manage multiple customer interactions daily.

Kenntnisse

C1/C2 level of Dutch

Good level of English

Strong communication skills

Problem-solving skills

Jobbeschreibung

Dutch Speaking Customer Service Representative

Location: Athens, Greece
Schedule: Monday – Sunday, 08:00–00:00 (rotational shifts)
Salary: 1,500 Eurogross per month

About the Job

Are you a Dutch speaker ready for an international career move? Join a dynamic, multicultural team in Athens and support customers of a global travel platform. This role offers relocation support, paid training, and the opportunity to gain valuable international experience while living in one of Europe’s most vibrant cities.

You will play a key role in delivering excellent customer service by assisting users with booking‑related inquiries and ensuring a smooth, positive experience across all communication channels.

What You’ll Do

• Customer Support: Handle customer inquiries via phone, email, and chat.
• Booking Assistance: Support customers with reservations, changes, cancellations, and payments.
• Problem Solving: Resolve customer issues efficiently and professionally.
• Quality & Accuracy: Ensure accurate documentation and compliance with procedures.
• High‑Volume Interaction: Manage multiple customer interactions daily with empathy and care.
• Team Collaboration: Work closely with colleagues to maintain high service standards.

What You’ll Bring

• Language Skills: C1/C2 level of Dutch and good level of English.
• Customer‑First Mindset: Strong communication and problem‑solving skills.
• Experience: Previous customer service or hospitality experience is a plus.
• Flexibility: Willingness to work rotating shifts.
• Professionalism: Calm, solution‑oriented approach.
• Team Spirit: Comfortable working in a multicultural environment.

Perks and Benefits

• Relocation Support: Assistance with moving to Greece and settling in Athens.
• Competitive Salary: 1,500 Eurogross per month.
• Paid Training: Full onboarding and continuous support.
• International Work Environment: Multicultural and inclusive workplace.
• Career Development: Build valuable customer service experience.
• Lifestyle Opportunity: Live and work in sunny Athens.