Dispatch Agent (ID)

FedEx Group; Hamburg; Vor Ort; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A global logistics company in Hamburg is seeking a Dispatch Agent to manage courier schedules and routes while coordinating work among couriers. The ideal candidate should have a background in transport and logistics, excellent problem-solving skills, and attention to detail. Proficiency in Microsoft Office and strong communication skills are essential. This role offers an attractive compensation package and learning opportunities, contributing to an inclusive work environment.

Leistungen

Attractive compensation package

Training and on-the-job learning opportunities

Extensive learning resources including online language courses

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Great career opportunities

Qualifikationen

• Experience in coordinating a team in a busy transport and/or dispatch environment is an advantage.
• Very good German language skills.
• Good English language skills.
• Ability to manage own and team's time effectively in a pressurized environment.

Aufgaben

• Preparing courier schedules and routes.
• Coordinating the distribution of work amongst couriers.
• Monitoring the daily delivery cycle.
• Providing support to the couriers.

Kenntnisse

Accuracy & Attention to Detail

Microsoft Office & PC Skills

Planning & Organizing Skills

Interpersonal Skills

Problem Solving Skills

Ausbildung

Completed commercial training or comparable qualification in transport & logistics

Tools

MS Office

Jobbeschreibung

Overview

We have an exciting opportunity for you to join our team as a Dispatch Agent.

Responsibilities

• Preparing courier schedules and routes
• Coordinating the distribution of work amongst couriers helping them to achieve station's operational goals in the most efficient way.
• Monitoring the daily delivery cycle, updating systems with accurate information to ensure correct execution of the daily pick‑up and delivery assignments.
• Providing support to the couriers and assisting them with issue resolution.
• Contacting customers when needed to obtain additional information or advise on potential service‑related issues.
• Proactively reporting any issues that occurred during the daily delivery cycle to management and compiling reports on station's productivity, volumes and performance.

What you bring with you

• Experience in co‑ordinating a team in a busy transport and/or dispatch environment is an advantage.
• Good Microsoft Office & PC skills.
• Good geographical knowledge.
• Focused on accuracy and attention to detail.
• Driven to solve problems while using planning and organizing skills.
• Able to communicate and align with different stakeholders.
• Ability to manage own and team's time effectively with attention to detail in a pressurised environment.

Benefits

• Attractive compensation package.
• Training to get you started and on‑the‑job learning opportunities.
• Extensive learning resources including online language courses.
• Tuition Assistance Program (applicable for FedEx positions with a permanent contract).
• Employee Assistance Program for you and your family in difficult life situations.
• Employee reduced‑rate shipping.
• Great career opportunities.
• FedEx is one of the world’s most admired companies and trusted brands year after year.

Disposition

Arbeitszeit 11:00-19:00. Die Vergütung erfolgt nach dem gültigen Flächentarifvertrag.

Job duties (German)

• Briefing und Debriefing der Nahverkehrspartner.
• Übergabe und Übernahme der Sendungsdokumentation sowie deren Kontrolle.
• Hallendisposition.
• Schnittstelle zwischen Frachtführern und Mitarbeitern der angrenzenden Abteilungen.
• Datenerfassung der POD’s.
• Bearbeitung der Abholaufträge unter Berücksichtigung der Sonderfälle gem. ISO Handbuch.
• Bearbeitung und Verantwortung von Nachnamen.

Your qualifications profile

• Abgeschlossene kaufmännische Ausbildung oder vergleichbare Qualifikation im Bereich Transport & Logistik.
• Englischkenntnisse.
• Sehr gute Deutschkenntnisse.
• Fundierte Kenntnisse operationeller Abläufe.
• Gute MS‑Office Kenntnisse.
• Bereitschaft zu flexiblen Arbeitszeiten/Schichtdienst.
• Teamfähigkeit, Belastbarkeit, Flexibilität.

Key skills

• Accuracy & Attention to Detail
• Microsoft Office & PC Skills
• Planning & Organizing Skills
• Interpersonal Skills
• Problem Solving Skills

FedEx was built on a philosophy that puts people first. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.