Dispatch Agent (ID)

FedEx; Hamburg; Vor Ort; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A leading logistics company in Hamburg is looking for a Dispatch Agent to manage courier schedules and assist in daily operations. This role involves ensuring efficiency in team coordination and resolving any delivery issues. Candidates must possess strong team management skills, be proficient in Microsoft Office, and have excellent command of both English and German. The company offers a competitive compensation package along with various training and development opportunities.

Leistungen

Attractive compensation package

Training and on-the-job learning opportunities

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Qualifikationen

• Experience coordinating a team in a busy transport and/or dispatch environment preferred.
• Must have proficiency in Microsoft Office.
• Strong geographical knowledge and attention to detail required.

Aufgaben

• Prepare courier schedules and routes.
• Monitor daily delivery cycles and update systems.
• Provide support to couriers and assist with issue resolution.

Kenntnisse

Team coordination

Proficient in Microsoft Office

Good geographical knowledge

Problem-solving

Attention to detail

Ausbildung

Completed commercial training or equivalent in transport & logistics

English language skills

Very good German language skills

Tools

MS Office

Jobbeschreibung

Position Summary

We have an exciting opportunity for you to join our team as a Dispatch Agent.

Who we are

FedEx is the largest express transportation company in the world connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering an outstanding experience to our customers. With 530,000 team members strong we are as diverse as the world we serve. We love what we do and we do it well. Our reach is big and so are our dreams. Join us and let’s write our next chapter together.

What you will be doing

• Preparing courier schedules and routes.
• Coordinating the distribution of work amongst couriers, helping them to achieve station operational goals in the most efficient way.
• Monitoring the daily delivery cycle and updating systems with accurate information to ensure correct execution of the daily pick‑up and delivery assignments.
• Providing support to the couriers and assisting them with issue resolution.
• Contacting customers when needed to obtain additional information or advise on potential service‑related issues.
• Proactively reporting any issues that occur during the daily delivery cycle to management and compiling reports on station productivity volumes and performance.

What do you bring with you

• Experience coordinating a team in a busy transport and/or dispatch environment is an advantage.
• Proficient Microsoft Office and PC skills.
• Good geographical knowledge.
• Focused on accuracy and attention to detail.
• Driven to solve problems while using planning and organizing skills.
• Able to communicate and align with different stakeholders.
• Ability to manage own and team’s time effectively with attention to detail in a pressurized environment.

What do we offer

• Attractive compensation package.
• Training to get you started and on‑the‑job learning opportunities.
• Extensive learning resources to further develop your skills and knowledge, including online language courses.
• Tuition Assistance Program (applicable for FedEx positions with a permanent contract).
• Employee Assistance Program for you and your family in difficult life situations.
• Employee reduced‑rate shipping.

Great career opportunities

FedEx is one of the world’s most admired companies and trusted brands year after year. Bring your ideas, individuality and dreams to our global community. Feel good about where you work. Choose your career path – we’re ready to invest in your development. Join FedEx.

Disposition

Arbeitszeit 11:00‑19:00 Uhr. Die Vergütung erfolgt nach dem gültigen Flächentarifvertrag und der GBV Entgeltordnung. Die Tätigkeit als Dispatch Agent umfasst entsprechend anliegender Tätigkeitsbeschreibung:

• Briefing und Debriefing der Nahverkehrspartner;
• Übergabe und Übernahme der Sendungsdokumentation sowie deren Kontrolle;
• Hallendisposition;
• Schnittstelle zwischen Frachtführern und Mitarbeitern der angrenzenden Abteilungen;
• Datenerfassung der PODs;
• Bearbeitung der Abholaufträge unter Berücksichtigung der Sonderfälle gem. ISO Handbuch;
• Bearbeitung und Verantwortung von Nachnahmen.

Ihr Qualifikationsprofil

• Abgeschlossene kaufmännische Ausbildung oder vergleichbare Qualifikation im Bereich Transport & Logistik;
• Englischkenntnisse;
• Sehr gute Deutschkenntnisse;
• Fundierte Kenntnisse operationeller Abläufe;
• Gute MS‑Office Kenntnisse;
• Bereitschaft zu flexiblen Arbeitszeiten / Schichtdienst;
• Teamfähigkeit, Belastbarkeit, Flexibilität.

German (Required)

FedEx was built on a philosophy that puts people first – we take it seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.

Our Company

FedEx Express is one of the world’s largest express transportation companies and has consistently been selected as one of the top 10 “World’s Most Admired Companies” by Fortune magazine. Every day FedEx delivers for its customers with transportation and business solutions serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People‑Service‑Profit philosophy (P‑S‑P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they in turn deliver the impeccable service demanded by our customers who reward us with the profitability necessary to secure our future. The essential element in making the People‑Service‑Profit philosophy such a positive force for the company is where we close the circle and return these profits back into the business and invest back in our people.

Our Culture

Our culture is important for many reasons and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

Employment Information

• Employment Type: Full‑Time
• Experience: years
• Vacancy: 1