Director, Project Management & Operational Excellence, EMEA

Johnson Controls, Inc.; Frankfurt; Vor Ort; EUR 110.000 - 140.000; Vollzeit

Zusammenfassung

Johnson Controls, Inc. is seeking a senior Operations Excellence Lead for EMEA Systems based in Frankfurt to drive standardization and performance across installations and service delivery.

You will partner with regional leaders to craft roadmaps, lead process improvements, and ensure profitability, risk management and customer satisfaction. The role requires deep leadership, change management expertise, and the ability to influence multiple stakeholders in a matrix organization, delivering

Qualifikationen

• 10+ years of project management experience.
• Certified Six Sigma / Lean practitioner or equivalent.
• Change management experience in dynamic environments.
• Ability to lead in a matrix organization and influence stakeholders.

Aufgaben

• Own and drive operational excellence for the EMEA Systems business, defining standards and capabilities to support growth and market needs.
• Collaborate with Region/Country/Domain Leaders to drive flawless end-to-end operations by developing roadmaps and managing process improvements.
• Act as a business champion and escalation point to maximize adoption of standard processes and tools with change management.
• Lead Systems Operations Excellence to improve productivity and customer experience through standardized tools, reports, and procedures.
• Drive end-to-end process improvements in Systems delivery operations over short, mid, and long terms.
• Coordinate performance improvement initiatives to drive profitability and operational excellence within the installation function.
• Track KPIs, identify trends and risks, and implement improvement actions across the region.
• Foster a continuous improvement culture in delivery teams, focusing on safety, quality, cost, and delivery.
• Manage Installation Excellence Risk and Escalation processes on major projects with appropriate mitigation actions.
• Collaborate with Operations, Service, L&D, Commercial, Finance, Legal, Procurement, Pricing and others on strategic initiatives.
• Ensure monitoring of risk within contracts in line with governance.

Kenntnisse

Project management

Six Sigma / Lean

Change management

Leadership

Stakeholder management

Communication

Performance management

Influencing

Multi-project delivery

Jobbeschreibung

What you will do

1. This role is to own & drive the operational excellence for EMEA Systems business to define, develop & deploy the standards and capabilities to support and enable business vision, growth strategy, and market needs
2. Work and partner with the Region/Country/Domain Systems Leader to drive flawless end-to-end operations in Systems business by developing roadmap, providing support and managing process improvement & enhancement through strategic initiatives to deliver Revenue Growth, Margins Expansion, Cash Improvement, Service Linkage, risk management and project management capability.
3. Act as business champion, subject matter expert, and escalation point to provide support to Systems operations team to drive and maximize the adoption and effectiveness of standard processes and tools with change management
4. Lead Systems Operations Excellence for the region to achieve operational and functional excellence with enhanced Business Productivity and Customer Experience & Satisfaction through standardization/simplification of tools, reports, processes, and operating procedures
5. Drive enhancement & continuous improvement of end-to-end process in Systems delivery operations in short, mid and long terms.
6. Develop, manage coordination and implementation of designated performance improvement initiatives and process standardization programs, to drive profitability and operational excellence within the System (Installation) function.
7. Track and drive key metrics and KPIs, identifying trends, risks, and improvement opportunities across the region and ensure appropriate improvement actions are in place.
8. Develop and drive a continuous improvement culture within operational delivery teams, focus on installation to drive safety, quality, cost and delivery
9. Manage the Installation Excellence Risk and Escalation Process on major projects, to ensure all internal stakeholders are suitably engaged, risks our identified and appropriate mitigation actions are in place reduce/offset risk.
10. Work alongside other departments, including the operational businesses, Service department and Function, L&D, Commercial, Finance, Legal, Procurement, Pricing, etc. in the coordination, implementation, and delivery of strategic initiatives
11. Work in accordance with company procedures to effectively monitor and control risk within our contract agreements in line with corporate governance
12. Lead Lesson Learnt Process across EMEA, ensure lesson learnt reviews are completed where required and that historic project data analytic reviews are utilized to identify poor performance trends, develop improvements actions and ensure these are dissemination across the region; ensuring that best practice is exercised
13. Recognizes and identifies potential areas where existing procedures require change, or where new ones need to be developed, especially regarding business process and organization alignment
14. Own Systems operational and financial metrics

What we look for

1. Minimum of 10 years’ experience in Project Management
2. Six Sigma / Lean certified
3. Change management experience in a dynamic environment
4. Able to work effectively in a matrix organization structure. Strong leadership and influencing skills.
5. Experience of managing/working with a wide variety of stakeholders
6. Excellent communication and interpersonal skills, both internally and dealing with stakeholders.
7. Performance driven with strong performance management to drive continuous improvement, taking the initiative and resolving problems
8. An ability to influence and gain credibility quickly across a diverse business
9. Ability to work across and progress multiple projects/initiatives simultaneously