Director Client Services

Sedgwick; Deutschland; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

Dormont Manufacturing Co in Germany is looking for a Director of Client Services to oversee client management strategies and ensure satisfaction. The ideal candidate will have ten years of experience in a related field, including supervisory roles, and possess a strong understanding of client servicing and team collaboration.

Key responsibilities include managing client renewals, resolving issues, and supporting staff performance. A bachelor's degree is preferred. Join us in leading our client services team towards success.

Qualifikationen

• Bachelor’s degree from an accredited college or university preferred.
• Ten years related experience or equivalent combination of education and experience required.

Aufgaben

• Determine account management strategies related to client service plans.
• Responsible for retention of existing clients and revenue growth.
• Oversee the work of other local Client Services staff.

Kenntnisse

Excellent oral and written communication

PC literate

Analytical and interpretive skills

Strong organizational skills

Excellent interpersonal skills

Excellent negotiation and facilitation skills

Leadership/management/motivational skills

Ability to work in a team environment

Excellent account rounding ability

Strong understanding of workers compensation

In-depth knowledge of client servicing

Ability to handle conflict

Ausbildung

Bachelor’s degree from an accredited college

Tools

Microsoft Office products

Jobbeschreibung

Director Client Services

Primary Purpose

To determine account management strategies related to client service plans; to be responsible for retention of existing clients, customer satisfaction, revenue growth, client surveys, and new business; to provide program management for jumbo clients requiring dedicated staff, multiple offices and complex service models; and to oversee the work of other local Client Services staff.

Essential Functions and Responsibilities

• Provides stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs.
• Conducts pre-renewal visits reviewing client loss experience and general company performance. Reviews and identifies areas of potential dissatisfaction prior to renewal meetings.
• Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs.
• Negotiates changes or improvements to service plan.
• Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development.
• Coordinates client invoicing, audits and accounts receivable follow up for assigned clients.
• Resolves all major customer service issues.
• Identifies and solicits cross-selling opportunities.
• Participates in local insurance community through advanced education and affiliation memberships.
• Supervises and directs personnel assigned to programs requiring multiple Account Representatives.
• Ensures compliance with all applicable Quality initiatives.

Additional Functions and Responsibilities

• Performs other duties as assigned.
• Supports the organization’s quality program(s).
• Travel as required.

Supervisory Responsibilities

• Provides support, guidance, leadership and motivation to promote maximum performance.
• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
• Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.

Qualifications

Education & Licensing

Bachelor’s degree from an accredited college or university preferred. CPCU, AIC and/or ARM or other related designation preferred.

Experience

Ten (10) years related experience or equivalent combination of education and experience required to include two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity.

Skills & Knowledge

• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Excellent negotiation and facilitation skills
• Leadership/management/motivational skills
• Ability to work in a team environment
• Excellent account rounding ability
• Strong understanding of workers compensation, liability and disability claims management
• In-depth knowledge of client servicing
• Ability to handle conflict and confront challenging issues in a fast work environment
• Ability to meet or exceed Performance Competencies

Work Environment

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental

Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work‑related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.

Physical

Computer keyboarding, travel as required.

Auditory/Visual

Hearing, vision and talking.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwickis an Equal Opportunity Employer and a Drug‑Free Workplace.