Digital Trust and Safety Specialist with Albanian and English - Relocation to Sofia

TELUS Digital Bulgaria; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading customer experience provider is seeking a Digital Trust and Safety Specialist fluent in Albanian and English. This role involves reviewing and ensuring compliance of sensitive user-generated content. Candidates should have strong attention to detail and skills in handling sensitive information. The position offers a stable job, fully paid training, and a positive international work environment in Sofia, Bulgaria.

Leistungen

Fully paid training

Attractive salary

Additional health insurance

Employee referral bonuses

Support during relocation

Positive working environment

Aufgaben

• Review user-generated back-office information for compliance.
• Take action on guideline violations or risks.
• Ensure implementation of internal policies.
• Identify patterns to address potential risks.

Kenntnisse

Attention to detail

Ability to process sensitive information

Logical reasoning

Organizational skills

Time-management skills

Fraud investigation experience

Ausbildung

Fluent in Albanian

B2 or higher English language skill

Jobbeschreibung

Location & Relocation

Note: This position is based in Sofia, Bulgaria. Relocation assistance is available only for candidates who already have a required work permit for non‑EU citizens to live and work in Bulgaria.

Join us

Are you ready to take the next step in your career and achieve your next challenge? If your answer is YES – join the leader in the CX (Customer Experience) industry, TELUS Digital Bulgaria!

Role: Digital Trust and Safety Specialist (Albanian and English)

Key responsibilities include:

• Review user‑generated back‑office information, which may include sensitive or potentially disturbing content, and ensure compliance with established policies.
• Take prompt and appropriate action on information that violates guidelines or poses risks.
• Stay updated on internal policies to ensure accurate implementation.
• Identify and analyze patterns to proactively address potential risks.

We’re looking for someone with

• High attention to detail.
• Comfortable processing of sensitive information.
• Strong ability to defend decisions and provide context with logical reasoning.
• Ability to identify patterns in behavior to enhance decision‑making.
• Strong organizational and time‑management skills to deal with shifting priorities and high volumes of work.
• Experience investigating fraud, spam, or other types of inappropriate information (asset).

Required qualifications

• Fluent in Albanian.
• B2 or higher English language skill.

In return, we offer

• Fully paid training.
• Stable job and career development opportunities.
• Attractive salary.
• Additional health insurance.
• 50+ benefits and services to choose from.
• Positive international working environment.
• Support and learning.
• Employee referral bonuses.
• Financial support during relocation for candidates located outside of Bulgaria (e.g., transportation, hotel stay, rent, assistance in finding a long‑term rental).

With the provided opportunity, you'll enjoy all the benefits from our incredible TELUS Tower office in Sofia – such as top location in the city centre, personal gym, relax and gaming areas, and the possibility to be part of an amazing team!

Does it sound like the perfect job for you? Apply now!

About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT). It is the largest employer in the CX industry in the country with over 4,000 team members. The company provides a broad portfolio of services – designing, building, and delivering next‑generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.