Digital Project and Account Manager (f/m/d/x)

Shopfully; Berlin; Hybrid; EUR 55,000 - 75,000; Full time

Job summary

Shopfully is seeking a Digital Project and Account Manager near Berlin or Dresden to drive customer satisfaction across accounts and creatively grow client portfolios. You will collaborate with Sales and internal teams to understand client needs and ensure campaigns are executed with empathy and strategic focus.

You will manage campaigns end‑to‑end, act as the primary client contact, monitor performance, and deliver insightful reports.

Qualifications

• 3–4 years of experience in campaign, project, or client management, ideally within a digital environment.
• Strong customer and service orientation, with a genuine passion for working with people.
• Highly structured way of working, strong organizational skills, and a keen sense of prioritization.

Responsibilities

• Take full ownership of digital campaign projects by defining strategies and delivering clear, high-quality briefings to our dedicated in‑house campaign specialists.
• Serve as the main point of contact for your clients, managing every aspect of their campaign lifecycle.
• Keep a close eye on performance metrics, timelines, and goal achievement to derive actionable, data‑driven recommendations.
• Create insightful, value‑adding reports and presentations that engage and convince your clients.
• Coordinate single‑ and cross‑channel campaigns in close collaboration with internal teams and external partners.
• Identify client needs early on and develop tailored, pragmatic solutions.
• Spot upselling opportunities and present them with empathy and purpose, always focusing on driving client success.
• Build authentic, trusted partnerships across calls, emails, and direct interactions.

Skills

Campaign management

Client management

Performance analytics

Reporting

Cross‑functional collaboration

Upselling

Relationship building

German language

English language

Communication

Tools

Google Ads

Looker

ThoughtSpot

Excel

PowerPoint

Google Suite

Monday.com

Job description

We are the platform turning browsing into shopping. We connect 200 million shoppers with deals they love while boosting local sales for hundreds of top retailers and brands.

We help consumers save time and money while making smart shopping decisions, and we support retailers and brands in engaging customers from online research to in-store purchases.

Ready to spark your growth with us?

WHO WE LOOK FOR

We are looking for a Digital Project and Account Manager (f/m/d/x) near Berlin or Dresden to join our team starting in January 2027.

Your main goal is to drive maximum customer satisfaction across your accounts. You will build trusted, long‑term relationships and strategically develop your accounts, creating the foundation for sustainable growth, both for your clients and for our shared success.

Working in close collaboration with our Sales colleagues and other internal stakeholders, you will develop a deep understanding of your clients’ needs. With empathy, creativity, and a solution‑oriented mindset, you will ensure that campaigns are successfully executed and that your clients feel exceptionally supported at all times.

Want to learn more? Just keep reading!

WHAT YOU WILL DO

• Strategic Campaign Management & Briefing: Take full ownership of digital campaign projects by defining strategies and delivering clear, high-quality briefings to our dedicated in‑house campaign specialists, who handle the technical setup.
• Primary Client Contact: Serve as the main point of contact for your clients, managing every aspect of their campaign lifecycle.
• Performance & Strategy: Keep a close eye on performance metrics, timelines, and goal achievement to derive actionable, data‑driven recommendations.
• Reporting & Presentations: Create insightful, value‑adding reports and presentations that engage and convince your clients.
• Cross‑Functional Coordination: Coordinate single- and cross-channel campaigns in close collaboration with internal teams and external partners.
• Proactive Problem‑Solving: Identify client needs early on and develop tailored, pragmatic solutions.
• Growth & Upselling: Spot upselling opportunities and present them with empathy and purpose, always focusing on driving client success.
• Relationship Building: Build authentic, trusted partnerships (professional, personable, and at eye level) across calls, emails, and direct interactions.

WHAT YOU WILL NEED

Experience & Mindset:

• 3-4 years of experience in campaign, project, or client management, ideally within a digital environment.
• Strong customer and service orientation, with a genuine passion for working with people.
• Highly structured way of working, strong organizational skills, and a keen sense of prioritization.

Skills & Tools:

• Basic knowledge of digital marketing channels (e.g., Google Ads, social media campaigns) or analytics tools (e.g., Looker, ThoughtSpot) is a plus.
• Proficiency in Excel, PowerPoint, or Google Suite.
• Experience with project management and collaboration tools (e.g., Monday.com) is desirable.

Communication & Personality:

• Excellent communication skills in both German and English.
• Strong enthusiasm for calls, presentations, and direct client interactions.
• Confident, empathetic, approachable, and team‑oriented mindset.

At our company, we value diversity and actively encourage it. We believe a variety of perspectives and backgrounds makes us stronger. We focus on potential rather than on having a “perfect” CV. If this role excites you and you believe you could grow into it, even if you don’t tick every single box in the requirements, we’d love to hear from you!

NICE TO HAVE

• Comprehensive understanding of retail marketing functions, including budgets, retail purchase cycles, and category‑specific user behavior (e.g., FMCG, Grocery, Fashion).

LOCATION

While we offer a flexible hybrid model empowering you to work where you’re most comfortable, proximity to our Berlin or Dresden offices is strongly preferred.

What You Will Find At Shopfully

An opportunity to thrive in a rapidly scaling multinational company

A vibrant, informal, and inclusive work environment

We champion autonomy, flexibility, and a hybrid work model, empowering you to own your work

Access to learning opportunities and regular feedback sessions

Enjoy our central, modern offices featuring fresh snacks, coffee (including vegan options!), and ergonomic setups

Engage in meaningful team events: offsites, happy hours, company parties and celebrations that unite us beyond daily tasks

We provide all the necessary equipment for you to work effectively and set up your workspace, wherever you are

Benefit from additional country-specific advantages based on local contracts and practices

Who We Are

We’re a team of 450 people (and counting!), from 30 different nationalities. We’re on a mission to innovate, and we believe the key to that is seeing the world through a variety of perspectives. That’s why building a more diverse team, as well as bringing in even more talent, is so important for us.

TO FEEL AT HOME IN SHOPFULLY YOU NEED

• Progress Over Perfection: We move forward. Always. In a fast-moving world, speed with purpose beats certainty without action. Momentum matters—not for its own sake, but because it drives results.

• Clarity Through Transparency: We bring each other along. We work in teams, not silos. Transparency gives context, and context enables action. That means we share decisions early, publish work in progress, and document outcomes so others can learn, move faster, and build better.

• Learn Loudly: We grow by doing and by daring. Big bets unlock big breakthroughs. But real innovation demands risk, and risk always carries the possibility of failure. That’s not a flaw. It’s the price of ambition.

• Challenge with Empathy: We speak up, even when it’s hard—because candor shows care, and leads to better outcomes. Listening deeply is how we grow. Disagreeing openly is how we build trust.

• Always Build Better: We are builders—of products, systems, and ideas. But more than that, we are builders of better. Better has no finish line. It’s a mindset.

• Affiliates shall mean any entity that directly or indirectly controls, is controlled by or is under common control with ShopFully SpA and its Affiliates’ subsidiaries, meaning any entity which is directly or indirectly controlled by the Affiliates.