Desktop Support Engineer

Excis Compliance ltd; Aschheim; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A global IT support leader is seeking a proactive Desktop Support Engineer in Germany. The role involves providing expert desktop support, troubleshooting server and network issues, and managing IT assets. Candidates should have at least 3 years of IT support experience, a Bachelor's degree in IT or a related field, and a valid work permit in Germany. The company offers a supportive environment with opportunities for growth and collaboration with global teams.

Leistungen

Competitive compensation

Opportunities for advancement

Supportive environment

Collaboration with global teams

Qualifikationen

• Minimum 3 years of Desktop/IT Support experience.
• Valid visa and work permit in Germany required.
• Immediate joiner with necessary documents.

Aufgaben

• Provide expert desktop and end-user support.
• Troubleshoot server and network issues.
• Manage IT assets and configurations.
• Support users onsite and remotely.

Kenntnisse

Windows OS

Office 365

Hardware support

Networking fundamentals

Ticketing systems

VPN and security best practices

Excellent communication

Customer service mindset

Ausbildung

Bachelor’s Degree in IT or related field

Tools

ServiceNow

Jira

Remedy

SCCM

Intune

Jobbeschreibung

Job Description

WE’RE HIRING : DESKTOP SUPPORT ENGINEER – GERMANY!

Excis is a global IT support leader operating in over 190 countries, powered by innovation, teamwork, and a passion for delivering excellent customer experiences. We’re looking for a proactive Desktop Support Engineer to provide top‑tier IT support, manage hardware and software, and ensure smooth operations across multiple locations in Germany.

Join a supportive, family‑like environment where your growth matters and your contributions are valued.

Global Presence

• 190+ Countries
• 6000+ Engineers Worldwide
• 200+ Enterprise Clients

What You’ll Do

• Provide expert desktop and end‑user support (Windows, macOS, Office 365, hardware/software issues).
• Troubleshoot basic server and network issues (LAN/WAN, routers, switches, AD, DNS).
• Manage IT assets, installations, upgrades, and configurations.
• Support end users both onsite and remotely across different locations.
• Maintain documentation, incident tickets, and service reports.
• Coordinate with global teams on escalations and service requests.
• Handle the site independently and ensure smooth daily IT operations.

Technical Skills

• Minimum 3 years of Desktop/IT Support experience.
• Bachelor’s Degree in IT, Computer Science, or related field.
• Valid visa and work permit in Germany (mandatory).
• Immediate joiner and able to share necessary documents.
• Strong knowledge of Windows OS, Office 365, and common enterprise applications.
• Hardware support for laptops, desktops, printers, mobile devices.
• Basic understanding of servers, Active Directory, user administration.
• Networking fundamentals (TCP/IP, DNS, DHCP, LAN/WAN).
• Experience with ticketing systems (e.g., ServiceNow, Jira, Remedy).
• Knowledge of VPN, antivirus, and security best practices.
• Ability to troubleshoot independently and escalations when necessary.
• Familiarity with SCCM, MDM, Citrix, Intune, and Active Directory.

Behavioural Skills

• Excellent communication and interpersonal skills.
• Strong customer service mindset.
• Ability to work independently and manage multiple tasks.
• Proactive, reliable, and solution‑oriented.

Benefits

• Competitive compensation and opportunities for advancement.
• A supportive environment that encourages professional growth and continuous learning.
• Collaboration with global teams and exposure to diverse technologies.
• A culture that values innovation, teamwork, and excellence.